vicidial.org

Is there any chances to add a subcategory in disposition

For e.g

if There is disposition "NOT VALID". & in that NOT VALID category there are 12 other disposition i.e 1. Wrong Age, 2. Wrong Address.. ets..

& once the final e.g Wrong Address disposition is been selected it updates the main Category & subcategory in Database Report,.

Regards,

Newbee..

VICIDIAL does not have treed statuses, there are status categories, but they are not viewable by the agents.