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multiple scripts

PostPosted: Thu Apr 24, 2008 10:38 am
by kissas
hi to all, i'have some questions.

is possible to get one agent logged in 3 Campaigns and one of then have 3 differents scripts? play one message to the customer, and if he press one the agent get the customer call and the script 1, if the customer press two the agent get the customer call and the script 2 and the same for one 3 option.

PostPosted: Thu Apr 24, 2008 12:09 pm
by mflorell
This is possible with inbound calls using in-groups. Each in-group can have it's own script.

PostPosted: Fri Apr 25, 2008 10:41 am
by kissas
thx its working great.