Agent already on a call receives yet more calls

[devafree]

All,
I have read here on the forum that its NOT a bug , but only a load issue. I have a loadavg of 0.8 . I have a single * server which houses the apache and MySQL server also for 20 agents on inbound ingroup with . But about 40 - 55 inbounds are coming in at once. Some agents are getting multiple inbound calls, i.e 2 to 4 customers at the same time.
How to resolve the trouble, kindly advise.

thanks ,
devafree

[enjay]

Im sorry are you saying you have 20 agents dialing ~55 people at once and your load average is only 0.8?

-enjay

[devafree]

Yes , sorry I have only 12 agents logged in when I have taken the avg , cat /proc/loadavg out put as follows:
root@i /proc/loadavg
3.12 1.33 0.95 1/249 13627

When I did that last time it showed only 0.89 in the first.

Please advise.
Regards
devafree

[enjay]

use 'top' and monitor the load avg's while calls are being made.

[devafree]

the RAM was insufficient. Removing the Force recording stopped the trouble.
Thaks
Regards
devafree

[enjay]

Glad to hear your problem is resolved..

-enjay