vicidial.org

Hi all,

i've got to generate an INBOUND Service Level report from vicidial.

What i'm being asked for is a report that shows in 15min frames:

- number of calls received, answered and dropped
- % of calls answered on the first 20, 40, 60, 80 and 100 seconds
- avrg waiting time before call is answered.


I'm looking for some help and hints for doing this.

Thanks

Hi seaq,

all the infos you need you'll find in the database. Your problem is to calculate the differences for the 15min frames. I had a similar problem and my solution was to create a cronjob(phpscript) which sends a query to the database every 15mins. The results are stored in a new table. With this data you can calculate your 15min reports easily.

Hope that helps somehow...
heinz

I am actually working on this right now for seaq. Check SVN next week for a new report.