vicidial.org

Posted: **Thu May 15, 2008 6:18 pm**

If I understand correctly, when I look at the db, if an agent selects CALLBK, the system then sets it as CBHOLD if it is not ready to be dialed. BUT, this was still a human answered call (since they told them to call back), so it should count in the drop % calculation.

svn 2.04 (pulled approx 2 weeks ago)

Posted: **Thu May 15, 2008 6:41 pm**

Is CBHOLD in your system statuses as human-answered=Y?

If not, add it.

Posted: **Mon May 19, 2008 9:29 am**

It wasn't, but I added it, I do not believe it was in the scratch install nor the SQL file.

Posted: **Mon May 19, 2008 3:22 pm**

It is in th SVN for the 2.0.4 branch as well as trunk, so it will be included with the next releases.

vicidial.org

CBHOLD not being included in the drop %

CBHOLD not being included in the drop %