vicidial.org

Hi dear,

I'm using vicidial since quiet a few days.One problem I'm facing agent most often complain that the voice pitch is low.Some times it is so low that agent won't able to
here the voice.Customers also compian to the agent same, They can't here agent voice clearly.I'm using IAx2 trunk.Is there any solution to increase the pitch of the voice??

regards
rudra

what are you using softphone or channel bank?

and your provider? have you check your trace route to your internet connection up to your provideR?

I'm using idefisk soft phone.The ping rate is very good near about 250ms.

regards
rudra

what codec are you using?

are you using usb headset? coz we are also experiencing bad audio (even plantronics) when using usb headset so we switch to channelbank.

how many seats are you using?

codec we are using g729 and the 15 number of agents are using the dialer.It would be really nice if we can increse the pitch of the sound.Rest it is performing very well.

regards
rudra

If you are using zaptel channels you can adjust the rxgain and txgain in /etc/asterisk/zapata.conf

additionally I have experienced issues with onboard sound cards you may try putting a Soundblaster Audigy (or alike) and give that a shot.

-enjay

Adding the |s to the meetme lines , it enables the agent to increase his side audio by press * and then 6 , say 4 to 8 times (to decrease press 4) in the phone. To increase or decrease the audio on the other side , agent press 7 or 9 respectively. Worked for me sufficiently. Pressed 8 to save and exit the * menu.For this function the phone in Vicidial seems to work , but not for anything else. I used analog phones connected thru Linksys PAPs.
Regards
devafree

Hii,

Thankx a lot for suggestion.I'll test it by putting the parameters in meet me file.Is there any way I can increase the pitch in asterisk iax or sip phone which donot really use the meet me.

regards
rudra

http://www.eflo.net/VICIDIALforum/viewtopic.php?t=631

Just added this feature last week in SVN 2-X. We have been using it in production for the last few days and it works great.

Hii Dear,

can you please tell me where exactly I've to put |s in extention.conf file or meet me.conf file.In extention.conf file the conference starts from 11 and ends at 100.Please let me know where exactly I've to put the |s extention.conf file

regards
rudra

devafree wrote:Adding the |s to the meetme lines , it enables the agent to increase his side audio by press * and then 6 , say 4 to 8 times (to decrease press 4) in the phone. To increase or decrease the audio on the other side , agent press 7 or 9 respectively. Worked for me sufficiently. Pressed 8 to save and exit the * menu.For this function the phone in Vicidial seems to work , but not for anything else. I used analog phones connected thru Linksys PAPs.
Regards
devafree