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Server Recommendation for 40 Seats Call Centre
Posted:
Mon Jun 02, 2008 3:10 amby zahoorsatti
Hi
I need Server Hardware specifications for recommendations of 40 seats Call centre.
Contributions in this regars will be appreciated.
with regards
Satti
Posted:
Mon Jun 02, 2008 6:26 amby mflorell
Kind of trunks? (SIP/T1/E1)
If using SIP, what codec?
full recording of all calls?
Lines to agent ratio?
Posted:
Mon Jun 02, 2008 9:54 pmby zahoorsatti
Kind of trunks (SIP)
codec g729
Full recording of all calls.
Lines to agent ratio 2.0
Posted:
Mon Jun 02, 2008 10:15 pmby mflorell
Because of the full recording of all calls and the G729 codec I would recommend using two separate servers. One for database and web(Intel core 2 Duo with 2GB RAM minimum) and one for Asterisk/VICIDIAL(Intel core 2 quad with 2GB RAM minimum). That should be able to handle what you are trying to do.
Posted:
Tue Jun 03, 2008 11:19 pmby brainwhistler
Matt,
Does using multi-core processor gives load balancing to call processing for Asterisk. I mean does call processing is equally distributed to every core ?
Thanks
Posted:
Wed Jun 04, 2008 2:41 amby mflorell
I wouldn't say that multi-core has everything distributed exactly evenly, but it does help a lot to use a multi-core.
Posted:
Thu Jun 05, 2008 1:32 amby brainwhistler
Okay, can you give an idea that how many simultenous calls can Core2 Duo OR Core2 Quad with 2GB or above RAM, can support with all recordings.
I just need a rough idea.
Thanks in advance.
Posted:
Thu Jun 05, 2008 3:06 amby mflorell
With G729 I'm not sure, but with ULAW I have seen an inbound system handle 80 concurrent channels with full recording. I might cut that number in half to 40 for G729 in an outbound 2:1 ratio campaign.