Agents need to logout/login to call recycled leads
Posted: Wed Jun 11, 2008 9:10 amI'm using Vicidial now and purchased and checked manager and Agent manuals for information about this but couldn't find anything; let me describe the scenario where I found this problem:
1.- Agents making manual calls until no more Leads are available to call to
2.- At this point, admin user resets Lead-Called-Status for the list and check that leads are already in the dial hopper
3.- Agents which are still logged-in can't make any call (I guess they should as leads are already available in the dial hopper) <-- Is it a bug?
4.- After logout and login, agents can make calls to leads in the dial hopper
Is that the normal behaviour?
Thanks in advance and kind regards,
Miguel.
1.- Agents making manual calls until no more Leads are available to call to
2.- At this point, admin user resets Lead-Called-Status for the list and check that leads are already in the dial hopper
3.- Agents which are still logged-in can't make any call (I guess they should as leads are already available in the dial hopper) <-- Is it a bug?
4.- After logout and login, agents can make calls to leads in the dial hopper
Is that the normal behaviour?
Thanks in advance and kind regards,
Miguel.