overload server ?

[softwalk]

is this levels OK?

---------- TOTALS, PEAKS and AVERAGES
Total Calls in/out on this server: 3639
Total Off-Hook time on this server (min): 1239.92
Average/Peak channels in use for server: 78.6260 / 107
Average/Peak load for server: 109.2033 / 291
Average USER process cpu percentage: 24.2846 %
Average SYSTEM process cpu percentage: 3.7724 %
Average IDLE process cpu percentage: 71.9350 %

---------- LINE GRAPH:

[mflorell]

That should be fine.

What kind of CPU?

How much RAM?

[softwalk]

Tks Matt:

i have a one core duo 4800 Mhz and 2 gigas in RAM

i use this for 20 seats.

some times the the agents have the call but the lead display delay like 3 secounds

how can i know when the server is overloaded and how can i fix that


Tks again Matt

Federico Morales

[mflorell]

Lead delay is often caused by database locks. Have you installed mtop?

When this kind of thing starts happening I usually leave mtop up and running to see if there is a pattern of queries that cause backups.

How many leads do you have in your vicidial_list table?

[softwalk]

i have like 200,000 leads in the leads table in 10 diferent lists