vicidial.org

This seemed a little wierd to me and was hoping to get some feedback.

The VDAD report was showing several calls in INCALL status even though they werent. Wondering why these arent getting updated.

vicidial_log:

Code: Select all

+-------------------+---------+----------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+------------+-------------+
| uniqueid          | lead_id | list_id  | campaign_id | call_date           | start_epoch | end_epoch  | length_in_sec | status | phone_code | phone_number | user | comments | processed | user_group | term_reason |
+-------------------+---------+----------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+------------+-------------+
| 1213131534.354133 |  477937 | 10000012 | TSCX        | 2008-06-10 16:59:04 |  1213131544 | 1213131573 |            29 | INCALL | 1          | XXX3372688   | 4432 | AUTO     | N         | TSR        | AGENT       |
| 1213131576.354206 |  477937 | 10000012 | TSCX        | 2008-06-10 16:59:39 |  1213131579 | 1213131614 |            35 | INCALL | 1          | XXX3372688   | 4432 | MANUAL   | N         | TSR        | AGENT       |
| 1213131616.354273 |  477937 | 10000012 | TSCX        | 2008-06-10 17:00:18 |  1213131618 | 1213131750 |           132 | A      | 1          | XXX3372688   | 4432 | MANUAL   | N         | TSR        | AGENT       |
+-------------------+---------+----------+-------------+---------------------+-------------+------------+---------------+--------+------------+--------------+------+----------+-----------+------------+-------------+


really these were all the same call.

additionally there is no manual calling happening.

Do you have full logging turned on?

If so, is there anything in the logs for these calls that tell you what happened?

Is the 'h' exten in every context in the dialplan?