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leaving 3 way issues with 2.0.4 build
Posted:
Mon Jun 16, 2008 12:41 pmby binbash
Still getting that 3 way issue disconnecting both the customer and 3rd party using 2.0.4 build
Is it still the Leave 3 way transfer bug ? and if so, .. what's in store in the future to fix it.
Thanks
Posted:
Mon Jun 16, 2008 5:43 pmby mflorell
I have worked on a different way of doing this in SVN trunk, but I have only been doing it in my free time because there are no sponsors for it yet. Not sure when it will be done, but hopefully before August.
exiting out of conference
Posted:
Mon Jul 28, 2008 9:16 amby viciuser
I also need to exit out of conference once I connect the customer with TPV. Transfering and being in mute is wasting my agents' time. Can agent exit out of the conference and have TPV and customer continue talking? how do i do this?
Posted:
Tue Jul 29, 2008 7:54 amby mflorell
Yes, this is possible, but not 100% reliable in all setups. The directions for doing this are in the agent manual.