vicidial.org

by **bhavionline** » Wed Jun 25, 2008 12:16 am

Hello,

I am using vicidial in RATIO mode right now only with one agent.
The call is not hanging up. I tried using both "Hangup Customer" and Hotkeys, the call disposition is set correctly however the channel is not hungup and hence the agent gets another call while the first one is still on in the background.

I have gone through the posts.
I have "o" in the dial string, i have also disabled recording.

I think that it is not getting the right channel to hangup as the logs say "Error" no Channel specified to hangup.

Please help me on this issue.

Regards

by **Op3r** » Wed Jun 25, 2008 1:07 am

check if you have the exten = h on your extensions.conf

by **bhavionline** » Wed Jun 25, 2008 1:36 am

Op3r wrote:check if you have the exten = h on your extensions.conf

Yes, i have
exten => h,1,DeadAGI(call_log.agi,${EXTEN})
exten => h,2,DeadAGI(VD_hangup.agi,PRI-----DEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})

by **Op3r** » Wed Jun 25, 2008 2:09 am

are you sure your using call_log or the fast agi?

by **bhavionline** » Wed Jun 25, 2008 2:21 am

Op3r wrote:are you sure your using call_log or the fast agi?

How do i know that??

by **bhavionline** » Thu Jun 26, 2008 3:44 am

I found that wrong channel is passed to the Hangup Function. Hangup Customer gets the channel "Local/91360...' whereas in show live conference channels it shows the right "SIP/" channel, so i can hangup using the "Hangup" link which is give in the show live conference channels section

by **mflorell** » Thu Jun 26, 2008 7:55 am

astguiclient version?

by **bhavionline** » Fri Jun 27, 2008 12:05 am

mflorell wrote:astguiclient version?

VERSION: 2.0.95 BUILD: 70402-1157

by **mflorell** » Fri Jun 27, 2008 6:56 am

I would recommend upgrading to at least 2.0.4RC2 release.

vicidial.org

HANGUP ISSUE

HANGUP ISSUE

Wrong channel being passed

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