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Autodial not working

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Autodial not working

Postby nkasoff » Sun Jun 29, 2008 7:15 pm

I just installed 2.0.4, bought the manager manual, and I'm through tutorial F. The main purpose of this installation will be dialing without live agents, so this is most important part for me ... and of course, this one won't work.

Here is screen -r

2552.ASTfastlog (Detached)
2549.ASTVDadapt (Detached)
28936.pts-7.ast (Detached)
28717.ASTlisten (Detached)
28714.ASTsend (Detached)
28720.ASTVDauto (Detached)
28711.ASTupdate (Detached)

I have the "h,1" and "h,2" lines in dialplan. I can dial out with a regular agent, but when I login with remote agent, nothing happens.

ASTVDauto output, with remote agent logged in:

loop counter: |5758557|
TIME DEBUG: -5|-4|1| GMT: 23:12
2008-06-29 19:12:24|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2008-06-29 19:12:24|OLD TRUNK SHORTS CLEARED: 1 |''||
2008-06-29 19:12:24| : agents: dial_level: 0|
2008-06-29 19:12:24| : Calls to place: 0 (0 - 0) 0 |
2008-06-29 19:12:24|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2008-06-29 19:12:24|LOCAL TRUNK SHORTAGE: 0|0 (0 - 96)|
2008-06-29 19:12:24| : CALLING|
TIME DEBUG: -5|-4|1| GMT: 23:12
2008-06-29 19:12:24|| lagged call vla agent PAUSED 0E0|20080629191154|20080629191214|20080629191224||
2008-06-29 19:12:24|| lagged call vac agent DELETED 0E0|2008-06-29 19:10:24||


MySql vicidial_remote_agents table contains line for the remote agent, status ACTIVE, campaign_id appropriate. vicidial_live_agents is empty.

Not sure what I forgot, but I obviously forgot something. Please help?
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Postby mflorell » Mon Jun 30, 2008 12:28 am

There is a bug in remote agents in the 2.0.4 release, please download and install the 2.0.4rc2 release.
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Postby nkasoff » Mon Jun 30, 2008 6:45 am

Can I do this without having to redo all my configuration?
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Postby mflorell » Mon Jun 30, 2008 9:27 am

the 2.0.4.1rc2 upgrade has no needed conf file changes or DB changes for an upgrade from the 2.0.4 release, it should be a seemless upgrade for you.

Even so, we recommend backing up everything before doing any alterations to your system just in case.
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Postby nkasoff » Mon Jun 30, 2008 3:45 pm

I've upgraded, that all went fine. Now I can get the campaign to dial, but when I answer the call, it immediately hangs up on me without playing the message. Here's relevant settings:

Campaign VDAD exten: 8364

Remote agent external exten: 8320

In extensions.conf:

;Vicidial extension for answer machine msg
exten => 8320,1,WaitForSilence(2000,2)
exten => 8320,2,Playback(85100005)
exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN})
exten => 8320,4,Playback(85100005)
exten => 8320,5,Hangup
; VICIDIAL_auto_dialer transfer script for no-agent campaigns:
exten => 8364,1,Playback(sip-silence)
exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8364,3,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
exten => 8364,4,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN})
exten => 8364,5,Hangup

And

[root@ast asterisk]# screen -r
There are several suitable screens on:
3459.ASTVDauto (Detached)
2632.ASTfastlog (Detached)
3453.ASTsend (Detached)
3456.ASTlisten (Detached)
3450.ASTupdate (Detached)
3462.ASTVDremote (Detached)
2630.ASTVDadapt (Detached)

I can dial 85100005 and it plays the message.

I can dial 8320 and hit the mute button on my phone, and it plays the message. Although it seems awfully sensitive to sound for detecting silence. Is there a way to change that?

Also wondering, is there any reason not to just to into remote agents in admin to make the remote agent active and start the campaign, rather than logging in with vdremote?

And of course, please, my main question, how to get it to play message instead of just hanging up.
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Postby mflorell » Mon Jun 30, 2008 6:58 pm

Please post Asterisk CLI output from the hangups happening.

Also post agiout logfile output of the transfer AGI script from when the hangups happen.

If there is one, post some results from the AMD logfile.
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Postby nkasoff » Tue Jul 01, 2008 11:17 am

Did not find an AMD logfile.

Asterisk CLI output:

-- Executing [3145551212@default:1] AGI("Local/3145551212@default-8667,2", " agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [3145551212@default:2] Dial("Local/3145551212@default-8667,2", "Zap/G2/w13145551212") in new stack
-- Called G2/w13145551212
-- Zap/21-1 answered Local/3145551212@default-8667,2
> Channel Local/3145551212@default-8667,1 was answered.
-- Executing [8364@default:1] Playback("Local/3145551212@default-8667,1", "s ip-silence") in new stack
-- <Local/3145551212@default-8667,1> Playing 'sip-silence' (language 'en')
== Spawn extension (default, 3145551212, 2) exited non-zero on 'Local/3145551212@default-8667,2'
-- Executing [h@default:1] DeadAGI("Local/3145551212@default-8667,2", "agi:/ /127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [h@default:2] DeadAGI("Local/3145551212@default-8667,2", "agi:/ /127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----4---- -1)") in new stack
-- Executing [8364@default:2] AGI("Zap/21-1", "agi://127.0.0.1:4577/call_log ") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... DEBUG----- 16-----ANSWER-----4-----1) completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [8364@default:3] AGI("Zap/21-1", "agi-VDADtransferBROADCAST.agi |8364") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransferBROADCAST.a gi
-- AGI Script agi-VDADtransferBROADCAST.agi completed, returning 0
-- Executing [8364@default:4] AGI("Zap/21-1", "agi-VDADtransferBROADCAST.agi |8364") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransferBROADCAST.a gi
== Parsing '/etc/asterisk/manager.conf':Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 8364, 4) exited non-zero on 'Zap/21-1'
-- Executing [h@default:1] DeadAGI("Zap/21-1", "agi://127.0.0.1:4577/call_lo g") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [h@default:2] DeadAGI("Zap/21-1", "agi://127.0.0.1:4577/VD_hang up--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... DEBUG----- 0---------------) completed, returning 0
-- Hungup 'Zap/21-1'

*************************


agiout logfile:

2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|Perl Environment Dump:
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|0|8364
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|AGI Environment Dump:
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- accountcode =
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- callerid = 3145551212
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- calleridname = unknown
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- callingani2 = 0
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- callingpres = 0
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- callingtns = 0
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- callington = 0
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- channel = Zap/21-1
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- context = default
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- dnid = unknown
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- enhanced = 0.0
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- extension = 8364
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- language = en
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- priority = 3
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- rdnis = unknown
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- request = agi-VDADtransferBROADCAST.agi
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- type = Zap
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi| -- uniqueid = 1214928363.102
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|AGI Variables: |1214928363.102|Zap/21-1|8364|Zap|3145551212|unknown|3|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|+++++ VDAD START : |0|2008-07-01 11:06:07|1.4.20.1|3|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|-- VDAD : |0E0|update of vac table: 3145551212
|UPDATE vicidial_auto_calls set uniqueid='1214928363.102', channel='Zap/21-1',status='LIVE',stage='LIVE-0' where callerid='3145551212' order by call_time desc limit 1;|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:07|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi||SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '' limit 1;|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|-- VDAD call_hungup timout: |VH0701110617||Zap/21-1|insert to vicidial_manager
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|-- VDAD vac record deleted: |0E0||
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi||UPDATE vicidial_log set status='DROP',end_epoch='1214928377',length_in_sec='10' where uniqueid = '1214928363.102';|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|-- VDAD vicidial_log update: |0E0|1214928363.102
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi||UPDATE vicidial_list set status='DROP' where lead_id = '0';|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|-- VDAD vicidial_list update: |0E0|0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|Perl Environment Dump:
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|0|8364
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|AGI Environment Dump:
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- accountcode =
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- callerid = 3145551212
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- calleridname = unknown
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- callingani2 = 0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- callingpres = 0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- callingtns = 0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- callington = 0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- channel = Zap/21-1
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- context = default
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- dnid = unknown
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- enhanced = 0.0
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- extension = 8364
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- language = en
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- priority = 4
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- rdnis = unknown
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- request = agi-VDADtransferBROADCAST.agi
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- type = Zap
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi| -- uniqueid = 1214928363.102
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|AGI Variables: |1214928363.102|Zap/21-1|8364|Zap|3145551212|unknown|4|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|+++++ VDAD START : |0|2008-07-01 11:06:17|1.4.20.1|4|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|-- VDAD : |0E0|update of vac table: 3145551212
|UPDATE vicidial_auto_calls set uniqueid='1214928363.102', channel='Zap/21-1',status='LIVE',stage='LIVE-0' where callerid='3145551212' order by call_time desc limit 1;|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.23' and campaign_id = '' and call_time < "" and lead_id != '';|
2008-07-01 11:06:17|agi-VDADtransferBROADCAST.agi|WWWWWWWW VDAD XFER WAIT: |0||Zap/21-1|3145551212|1214928363.102|
Last edited by nkasoff on Tue Jul 01, 2008 12:42 pm, edited 1 time in total.
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Postby mflorell » Tue Jul 01, 2008 12:33 pm

Looks like callerID is being changed somewhere in your dialplan. Find out where this is happening and remove it.
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Postby nkasoff » Tue Jul 01, 2008 12:38 pm

Sorry for my ignorance, I'm not really sure what you mean by that. Can you explain or refer me to somewhere which does? So far as I know, I just did the standard Vicidial install. All the lines in my previous post contain '3145551212' for the callerid, which is the number I'm dialing. I saw that there was one line that had 314524xxxx for the phone number - that should also have been 3145551212, I just failed to replace my real phone number in once place.
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Postby mflorell » Tue Jul 01, 2008 1:48 pm

Are you using the 'o' dial flag in your Dial entry in extensions.conf?
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Postby nkasoff » Tue Jul 01, 2008 2:52 pm

One of my dialplan entries was missing the o ... that was it. Thank you very much for all your help.
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