I can hear a ring in the background in the recorded file

[bhavionline]

Hello All,

I have a vicidial system with 10 agents working. After initial hitches now i have managed to get the system working in stable condition.
Thanks to the vicidial team.

I just noticed few problems, i have recording enabled by setting it to "ALLFORCE" and the recording extetnsion looks as given below in my extensions.conf.

exten => 8309,1,Answer()
exten => 8309,2,NoOp(${CALLERID(name)})
exten => 8309,3,Monitor(gsm,${CALLERID(name)})
exten => 8309,4,Wait(3600)
exten => 8309,5,Hangup()

The calls are recorded and i get gsm files in /var/spool/asterisk/monitor/DONE/ folder.

Now my problems :
1) When i play the recorded files i can hear the agent talking to the client however i also hear a continuous ring. The ring sound is higher and hence it makes the actual conversation difficult to hear and understand.

2) I have a recording in monitor/DONE/108_20080716-191237-all.gsm, i noticed that i also have two files
108_20080716-191237-in.gsm and 108_20080716-191237-out.gsm in the monitor/ORIG/ folder. Why are these files not deleted after a combined file is generated??

3) There are some in-out recording pairs in monitor/ORIG/ directory for which the combined file is not generated at all.

Please help me on these issue as my system is in production and recordings are integral part.

Thanks in advance
Bhavi

[mflorell]

astguiclient version?