vicidial.org

Vicidial VERSION: 2.0.5-131 BUILD: 80528-0001
Asterisk 1.2.26.2

Switched from manual to auto-dial and no calls were going to the agents.
Customer phone rings, when it's answered immediately is hung up.
Agent's web screen stays unchanged, but asterisk keeps dialing.

Tried sip-silence entry, checked 'o' flag etc.- no go.

What did the trick was to change in extensions.conf

Code: Select all

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup


to

Code: Select all

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,2,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----SO)
exten => 8365,5,Hangup

The clue was in /usr/src/astguiclient/agc_2-X/trunk/docs/conf_examples

Remade the whole extensions.conf according to that example, as wasn't sure if something else was changed.
Couldn't find any reference about this change in UPGRADE document, nor in the forum.

Was that the right solution? Or we got something else messed up?

We upgraded last 10 months from 2.0.3->2.0.4 rc2->2.0.5 SVN and needed autodial for first time.

Scratch_Install.txt and WIKI examples are still using agi-VDADtransfer.agi. Which one is correct?

point number 11 in UPGRADE:

11. The 8 outbound agi-VDADtransfer scripts are in process of being consolidated into a single AGI script: agi-VDAD_ALL_outbound.agi All older outbound scripts are depricated and do not function any more


We actually do not fully go through all of the docs during development until right before the package is released. Thanks for pointing this out, the next commit I will update the SCRATCH_INSTALL doc.

Sorry, I was checking in /usr/src/astguiclient/agc_2-X/branches/agc_2.0.4/UPGRADE

which doesn't have those clues.

We actually do not fully go through all of the docs during development until right before the package is released.

Sure, I just noticed a few recent threads about broken auto-dial with the same symptoms as ours.
Couldn't see agi-VDAD_ALL_outbound.agi mentioned anywhere, and had no clue if that's the only or proper resolution, hence the topic.