vicidial.org

Posted: **Sun Oct 01, 2006 12:38 am**

We went live using vicidial yesterday. Things was alright

Wondering how can drop calls be minimised. We used dial level of 3 for 20 agents. There were roughtly 200 drop calls when I saw the report.

In vicidial dial or any predictive dialling system , is drop calls happen to occur. What can be minimum drop calls when using vicidial for 20 seats. with dial level 3.

cheers

Posted: **Mon Oct 02, 2006 9:29 am**

Are you using release 2.0.1?

Are you using predictive dialing (any of the ADAPT_ dial methods)?

Posted: **Wed Oct 04, 2006 1:23 am**

started using predictive ....less call drops. but it takes time to get calls to agents. I guess using ratio keeps the agents on the call.

Posted: **Wed Oct 04, 2006 9:23 am**

You can adjust the way that Predictive works using the other settings in that section like the intensity and target difference settings.

vicidial.org

Drop calls

Drop calls