inbound and outbound at the same time

[kissas]

is possible to do this?
the customer calls, the call gets the reps, for some reason, the calls is hangup, then the rep call to the customer, is possible? how?
thx.

[mflorell]

Use the campaign ALT PHONE DIAL option and then you can call the customer back even if the line is disconnected without moving on to the dispo screen.

[kissas]

works great, thx so much matt !