vicidial.org

Posted: **Mon Jul 21, 2008 3:27 pm**

is possible to do this?
the customer calls, the call gets the reps, for some reason, the calls is hangup, then the rep call to the customer, is possible? how?
thx.

Posted: **Mon Jul 21, 2008 4:47 pm**

Use the campaign ALT PHONE DIAL option and then you can call the customer back even if the line is disconnected without moving on to the dispo screen.

Posted: **Mon Jul 21, 2008 5:27 pm**

works great, thx so much matt !

vicidial.org

inbound and outbound at the same time

inbound and outbound at the same time