vicidial.org

Posted: **Thu Jul 24, 2008 1:34 pm**

Vici: 2.0.4-119
Asterisk 1.2.24

we have the following situation:
if a customer calls the inbound number, and a agent is waiting to take the call, it goes to the agent and everything works great.
HOWEVER, if there is no agent waiting, the customer goes into a inbound queue, when any agent becomes available, the customer in the queue is NOT transferred to the agent.
Any ideas on this?
thanks!!

Posted: **Thu Jul 24, 2008 1:45 pm**

I'm not sure the specific release version that came from, but I would recommend upgrading to 2.0.4.1rc3

Posted: **Fri Jul 25, 2008 10:50 am**

just as in http://www.eflo.net/VICIDIALforum/viewt ... highlight=

this has been fixed with the upgrade. thanks for the help!!

(sorry for the repeat, i sometimes work as a proxy between the guys running the vicidial and the forum, so i keep forgetting other issues

)

vicidial.org

inbound queue (waiting customers are not entering)

inbound queue (waiting customers are not entering)