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Leads dialed several times
Posted:
Fri Aug 01, 2008 7:49 amby ermali
I just finished the construction off a central database for 3 vicidial servers and all went OK but for some reasons the servers keep calling numbers that they called some mintes ago. I don't know what might be the reason. If you can help me i need some advise.
Thanks in advance.
Posted:
Fri Aug 01, 2008 7:54 amby chrisbIT
Are you using lead recycling?
Yes
Posted:
Fri Aug 01, 2008 7:55 amby ermali
Yes i'm using lead recycling but they all are new leads ????
Posted:
Fri Aug 01, 2008 7:57 amby chrisbIT
are you using the "down count xth new" method and have not removed new from diallable statuses (this would cause each lead to be loaded twice into the hopper).
Posted:
Fri Aug 01, 2008 7:59 amby mflorell
Do you have duplicates in your lists?
Have you checked that you have the call_log FastAGI calls everywhere in your dialplan that they are supposed to be?
Do you have more than one instance of the AST_VDauto_dialFILL script running across all servers?
list
Posted:
Fri Aug 01, 2008 8:03 amby ermali
The list order is set to Down and in the dial status NEW exists.
Only that i loaded the leads not from the vicidial loader but directly from the database and then updatet the status to NEW , lead_id and entry_date.
Posted:
Fri Aug 01, 2008 8:05 amby ermali
The servers work OK if they run from they own database.
Posted:
Fri Aug 01, 2008 8:08 amby ermali
The first configuration was:
3 Vicidial+Asterisk+WebServer+Mysql
and worked OK
The second configuration that didn't work was:
3 Vicidial+asterisk+WebServer
1 Mysql
Posted:
Fri Aug 01, 2008 8:11 amby chrisbIT
do you have entries for all servers in the single MYSQL database. are you now load balancing via one of the different extensions?
Posted:
Fri Aug 01, 2008 8:12 amby ermali
Yes the servers have their conferences in the database but i'm not doing any load balancing.
Posted:
Fri Aug 01, 2008 8:19 amby chrisbIT
are the leads updating to a new status in vicidial_list / vicidial_log after being dialled?
Posted:
Fri Aug 01, 2008 8:22 amby ermali
The statuses are ok in the vicidial_list and vicidial_log table.
Posted:
Fri Aug 01, 2008 8:34 amby ermali
I think the problem might be the hoper of the servers
because they have their own hoper.
Posted:
Fri Aug 01, 2008 8:36 amby chrisbIT
the hopper script should only run on one server somewhere in the setup. guess running it three times at the same time could cause leads to be duped into the hopper.
Posted:
Fri Aug 01, 2008 8:41 amby ermali
how can bo done this plssssssss???????????
Posted:
Fri Aug 01, 2008 8:43 amby chrisbIT
you should only have the crontab entries for the hopper on one server. it takes care of the hopper for all diallers.
Posted:
Fri Aug 01, 2008 8:43 amby mflorell
Check your crontab settings on all servers. Only one of them should have the AST_VDhopper.pl in its crontab.
Posted:
Fri Aug 01, 2008 8:49 amby ermali
Thank you matt and chris i will try as soon as posible.
