vicidial.org

I observed that a lot of data with XFER status in the vicidial_auto_calls with the value of null are being stucked. This affects the transfers of calls to the agents waiting. so as a work around I usually issue this command to the mysql

Code: Select all


delete from vicidial_auto_calls where isnull(channel) and status='XFER';



I think this is very much prevalent when using manual dial on VICIDIAL agent interface.

Any clues on how to resolve this?

There must be another reason other than just MANUAL dialing, we have a client with about 100 manual dial agents and this is not a problem at all.

for posterity sake here's what fixed it.

we should always double check this line

exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... UG-----....

It should be one line not like this

exten =>
h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses ... EBUG-----${HAN ...