On the real-time agent report (AST_timeoneVDADall.php) when a agent changes to a ready state and a call comes in, they're state becomes INCALL but the time marker doesn't reset, it continues from where it was when the agent was paused (normally 2-3 minutes)
any clues on why this may be happening?
thanks!
VERSION: 2.0.4-121 BUILD: 80424-0442
1.2.27 asterisk
agent time doesnt "reset"
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agent time doesnt "reset"
by rcphq » Mon Aug 25, 2008 9:21 am
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