vicidial.org

by **pmathews** » Tue Aug 26, 2008 2:25 pm

I'm having problems getting agents connected to calls when using AMD. Without it, the calls are connected. With it enabled, it doesn't connect the two, and hangs up on the person dialled. Without AMD, the AGI transfer scripts complete almost instantly, but when AMD is used, the AGI transfer scripts seem to take a few seconds each to execute.

Here is my dialplan:

No AMD:

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => 8365,2,AMD(3500|1500|300|5000|120|50|5|256)
;exten => 8365,3,AGI(VD_amd.agi,${EXTEN})
;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,5,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,6,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup

AMD:

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,2,AMD(3500|1500|300|5000|120|50|5|256)
exten => 8365,3,AGI(VD_amd.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,6,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,7,Hangup

The output of on the CLI:

Without AMD:

-- Executing Dial("Local/918016551600@default-9cbc,2", "ZAP/g0/18016551600") in new stack
-- Requested transfer capability: 0x00 - SPEECH
-- Called g0/18016551600
-- Zap/1-1 is proceeding passing it to Local/918016551600@default-9cbc,2
-- Zap/1-1 is ringing
-- Zap/1-1 answered Local/918016551600@default-9cbc,2
-- Executing AGI("Local/918016551600@default-9cbc,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/918016551600@default-9cbc,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Spawn extension (default, 918016551600, 1) exited non-zero on 'Local/918016551600@default-9cbc,2'
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing MeetMe("Zap/1-1", "8600051") in new stack

With AMD:

-- Executing Dial("Local/918016551600@default-6f5a,2", "ZAP/g0/18016551600") in new stack
-- Requested transfer capability: 0x00 - SPEECH
-- Called g0/18016551600
-- Zap/1-1 is proceeding passing it to Local/918016551600@default-6f5a,2
-- Zap/1-1 is ringing
-- Zap/1-1 answered Local/918016551600@default-6f5a,2
-- Executing AGI("Local/918016551600@default-6f5a,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AMD("Local/918016551600@default-6f5a,1", "3500|1500|300|5000|120|50|5|256") in new stack
-- AMD: Local/918016551600@default-6f5a,1 0000000000 (null) (Fmt: 64)
-- AMD: initialSilence [3500] greeting [1500] afterGreetingSilence [300] totalAnalysisTime [5000] minimumWordLength [120] betweenWordsSilence [50] maximumNumberOfWords [5] silenceThreshold [256]
== Spawn extension (default, 918016551600, 1) exited non-zero on 'Local/918016551600@default-6f5a,2'
-- AMD: Word detected. iWordsCount:1
-- AMD: Changed state to STATE_IN_SILENCE
-- AMD: HUMAN: silenceDuration:300 afterGreetingSilence:300
-- Executing AGI("Zap/1-1", "VD_amd.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_amd.agi
-- AGI Script VD_amd.agi completed, returning 0
-- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Manager 'sendcron' logged off from 127.0.0.1
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 8365, 5) exited non-zero on 'Zap/1-1'
-- Hungup 'Zap/1-1'

by **mflorell** » Tue Aug 26, 2008 4:25 pm

What kind of zap lines are you using?

by **pmathews** » Tue Aug 26, 2008 4:27 pm

It currently has a TE410P connected with a single PRI.

by **mflorell** » Tue Aug 26, 2008 4:28 pm

please post the agiout logfile output(the agi-VDAD sections).

by **pmathews** » Tue Aug 26, 2008 4:41 pm

Code: Select all: 2008-08-26 15:37:05|VD_amd.agi|Perl Environment Dump: 2008-08-26 15:37:05|VD_amd.agi|0|8365 2008-08-26 15:37:05|VD_amd.agi|AGI Environment Dump: 2008-08-26 15:37:05|VD_amd.agi| -- accountcode = 2008-08-26 15:37:05|VD_amd.agi| -- callerid = 918016551600 2008-08-26 15:37:05|VD_amd.agi| -- calleridname = unknown 2008-08-26 15:37:05|VD_amd.agi| -- callingani2 = 0 2008-08-26 15:37:05|VD_amd.agi| -- callingpres = 0 2008-08-26 15:37:05|VD_amd.agi| -- callingtns = 0 2008-08-26 15:37:05|VD_amd.agi| -- callington = 0 2008-08-26 15:37:05|VD_amd.agi| -- channel = Zap/1-1 2008-08-26 15:37:05|VD_amd.agi| -- context = default 2008-08-26 15:37:05|VD_amd.agi| -- dnid = unknown 2008-08-26 15:37:05|VD_amd.agi| -- enhanced = 0.0 2008-08-26 15:37:05|VD_amd.agi| -- extension = 8365 2008-08-26 15:37:05|VD_amd.agi| -- language = en 2008-08-26 15:37:05|VD_amd.agi| -- priority = 3 2008-08-26 15:37:05|VD_amd.agi| -- rdnis = unknown 2008-08-26 15:37:05|VD_amd.agi| -- request = VD_amd.agi 2008-08-26 15:37:05|VD_amd.agi| -- type = Zap 2008-08-26 15:37:05|VD_amd.agi| -- uniqueid = 1219786622.8 2008-08-26 15:37:05|VD_amd.agi|AGI Variables: |1219786622.8|Zap/1-1|8365|Zap|918016551600| 2008-08-26 15:37:05|VD_amd.agi|+++++ VD amd START : |0|2008-08-26 15:37:05||3|unknown| 2008-08-26 15:37:05|VD_amd.agi|AAAAA AMD results: |AMD_PERSON|AMD_HUMAN-300-300| 2008-08-26 15:37:05|VD_amd.agi| AMD exiting 2008-08-26 15:37:05|agi-VDADtransfer.agi|Perl Environment Dump: 2008-08-26 15:37:05|agi-VDADtransfer.agi|0|8365 2008-08-26 15:37:05|agi-VDADtransfer.agi|AGI Environment Dump: 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- accountcode = 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- callerid = 918016551600 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- calleridname = unknown 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- callingani2 = 0 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- callingpres = 0 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- callingtns = 0 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- callington = 0 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- channel = Zap/1-1 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- context = default 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- dnid = unknown 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- enhanced = 0.0 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- extension = 8365 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- language = en 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- priority = 4 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- rdnis = unknown 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- type = Zap 2008-08-26 15:37:05|agi-VDADtransfer.agi| -- uniqueid = 1219786622.8 2008-08-26 15:37:05|agi-VDADtransfer.agi|AGI Variables: |1219786622.8|Zap/1-1|8365|Zap|918016551600|unknown|4| 2008-08-26 15:37:05|agi-VDADtransfer.agi|+++++ VDAD START : |0|2008-08-26 15:37:05|1.2.30.2|4| 2008-08-26 15:37:05|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='918016551600';| 2008-08-26 15:37:05|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='918016551600' and status IN('LIVE','XFER');| 2008-08-26 15:37:05|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: 918016551600 |UPDATE vicidial_auto_calls set uniqueid='1219786622.8', channel='Zap/1-1',status='LIVE',stage='LIVE-0' where callerid='918016551600' order by call_time desc limit 1;| 2008-08-26 15:37:05|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.10.8' and campaign_id = '' and call_time < "" and lead_id != '';|

Then it just repeats the MySQL statement over and over. I'm guessing I'm missing something in my campaign config?

Looking in the database, the entry gets entered when the call is sent:

Code: Select all: mysql> select * from vicidial_auto_calls; +--------------+--------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+-------+---------------------+----------+ | auto_call_id | server_ip | campaign_id | status | lead_id | uniqueid | callerid | channel | phone_code | phone_number | call_time | call_type | stage | last_update_time | alt_dial | +--------------+--------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+-------+---------------------+----------+ | 214 | 192.168.10.8 | TESTCAMP | SENT | 175 | NULL | V0826155341000000175 | NULL | 1 | 8016551600 | 2008-08-26 15:53:41 | OUT | START | 2008-08-26 15:53:41 | NONE | +--------------+--------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+-------+---------------------+----------+ 1 row in set (0.00 sec)

but it doesn't get updated as it says it's trying to do in the AGI script. It is removed after the call is hungup though.

Aha! looks like the callerid doesn't match from the db entry and the update - ideas why?

by **mflorell** » Tue Aug 26, 2008 6:43 pm

Are you altering the CallerIDname in any way in your dialplan or through an AGI?

by **pmathews** » Wed Aug 27, 2008 9:46 am

I don't think so - I can't see a place where it may be changed at; thought when the entry is put into the database, the CID is already wrong. By turning on MySQL logging, the insert statement is:

Code: Select all: INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type,alt_dial) values('192.168.10.8','TESTCAMP','SENT','179','V0827084037000000179','1','8016551600','2008-08-27 08:40:37','OUT','NONE')

I used the vicidial debian instructions here: http://www.channelblend.com:8080/SCRATC ... LL_DEB.txt

extensions.conf:

Code: Select all: [general] static=yes writeprotect=no autofallthrough=yes clearglobalvars=no priorityjumping=no [globals] CONSOLE=Console/dsp ; Console interface for demo ;CONSOLE=Zap/1 ;CONSOLE=Phone/phone0 ;IAXINFO=guest ; IAXtel username/password ;IAXINFO=myuser:mypass TRUNK=ZAP/g0 ; Trunk interface TRUNKMSD=1 ; MSD digits to strip (usually 1 or 0) [trunkint] ; ; International long distance through trunk ; ;exten => _9011.,1,Macro(dundi-e164,${EXTEN:4}) exten => _9011.,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) [trunkld] ; ; Long distance context accessed through trunk ; ;exten => _91NXXNXXXXXX,1,Macro(dundi-e164,${EXTEN:1}) ;exten => _91NXXNXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) exten => _91NXXNXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) [trunklocal] ; ; Local seven-digit dialing accessed through trunk interface ; exten => _9NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) [trunktollfree] ; ; Long distance context accessed through trunk interface ; exten => _91800NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) exten => _91888NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) exten => _91877NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) exten => _91866NXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}}) [international] ; ; Master context for international long distance ; ;ignorepat => 9 include => longdistance include => trunkint [longdistance] ; ; Master context for long distance ; ;ignorepat => 9 include => local include => trunkld [local] ; ; Master context for local, toll-free, and iaxtel calls only ; ;ignorepat => 9 include => default include => parkedcalls include => trunklocal include => iaxtel700 include => trunktollfree include => iaxprovider [default] include => local include => longdistance include => international exten => 1980,1,Dial(IAX2/VICIDIAL_TRUNK/1980,15) ######------ START extensions.conf other additions ------###### ; park channel for client GUI parking, hangup after 30 minutes ; create a GSM formatted audio file named "park.gsm" that is 30 minutes long ; and put it in /var/lib/asterisk/sounds exten => 8301,1,Answer exten => 8301,2,AGI(park_CID.agi) exten => 8301,3,Playback(park) exten => 8301,4,Hangup exten => 8303,1,Answer exten => 8303,2,AGI(park_CID.agi) exten => 8303,3,Playback(conf) exten => 8303,4,Hangup ; park channel for client GUI conferencing, hangup after 30 minutes ; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long ; and put it in /var/lib/asterisk/sounds exten => 8302,1,Answer exten => 8302,2,Playback(conf) exten => 8302,3,Hangup ; default audio for safe harbor 2-second-after-hello message then hangup ; create a GSM formatted audio file complies with safe harbor rules ; and put it in /var/lib/asterisk/sounds then change filename below exten => 8307,1,Answer exten => 8307,2,Playback(vm-goodbye) exten => 8307,3,Hangup ; this is used for recording conference calls, the client app sends the filename ; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV) exten => 8309,1,Answer exten => 8309,2,Monitor(wav,${CALLERIDNAME}) exten => 8309,3,Wait,3600 exten => 8309,4,Hangup ; this is used for recording conference calls, the client app sends the filename ; value as a callerID recordings go to /var/spool/asterisk/monitor (GSM) exten => 8310,1,Answer exten => 8310,2,Monitor(gsm,${CALLERIDNAME}) exten => 8310,3,Wait,3600 exten => 8310,4,Hangup ; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL ; replace conf with the message file you want to leave exten => 8320,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording exten => 8320,2,Playback(conf) exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN}) exten => 8320,4,Hangup ; this is used to allow the GUI to send you directly into voicemail ; don't forget to set GUI variable $voicemail_exten to this extension exten => 8501,1,VoicemailMain(s${CALLERIDNUM}) exten => 8501,2,Hangup ; this is used to allow the GUI to send live calls directly into voicemail ; don't forget to set GUI variable $voicemail_dump_exten to this extension exten => _85026666666666.,1,Wait(2) exten => _85026666666666.,2,Voicemail(${EXTEN:14}) exten => _85026666666666.,3,Hangup ; this is used for sending DTMF signals within conference calls, the client app ; sends the digits to be played in the callerID field ; sound files must be placed in /var/lib/asterisk/sounds exten => 8500998,1,Answer exten => 8500998,2,Playback(silence) exten => 8500998,3,AGI(agi-dtmf.agi) exten => 8500998,4,Hangup ; prompt recording AGI script, ID is 4321 exten => 8168,1,Answer exten => 8168,2,AGI(agi-record_prompts.agi) exten => 8168,3,Hangup ; playback of recorded prompts exten => _851XXXXX,1,Answer exten => _851XXXXX,2,Playback(${EXTEN}) exten => _851XXXXX,3,Hangup #### VDAD STANDARD TRANSFER ENTRIES #### ; VICIDIAL_auto_dialer transfer script for no-agent campaigns: exten => 8364,1,Playback(sip-silence) exten => 8364,2,AGI(agi://127.0.0.1:4577/call_log) exten => 8364,3,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN}) exten => 8364,4,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN}) exten => 8364,5,Hangup ; VICIDIAL_auto_dialer transfer script: exten => 8365,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8365,2,AMD(3500|1500|300|5000|120|50|5|256) exten => 8365,3,AGI(VD_amd.agi,${EXTEN}) exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN}) exten => 8365,5,AGI(agi-VDADtransfer.agi,${EXTEN}) exten => 8365,6,AGI(agi-VDADtransfer.agi,${EXTEN}) ;exten => 8365,2,AGI(agi-VDADtransfer.agi,${EXTEN}) ;exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN}) ;exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN}) exten => 8365,7,Hangup ; VICIDIAL_auto_dialer transfer script SURVEY at beginning: exten => 8366,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8366,2,AGI(agi-VDADtransferSURVEY.agi,${EXTEN}) exten => 8366,3,AGI(agi-VDADtransferSURVEY.agi,${EXTEN}) exten => 8366,4,AGI(agi-VDADtransferSURVEY.agi,${EXTEN}) exten => 8366,5,Hangup ; VICIDIAL_auto_dialer transfer script Load Balance Overflow: exten => 8367,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8367,2,AGI(agi-VDAD_LO_transfer.agi,${EXTEN}) exten => 8367,3,AGI(agi-VDAD_LO_transfer.agi,${EXTEN}) exten => 8367,4,AGI(agi-VDAD_LO_transfer.agi,${EXTEN}) exten => 8367,5,Hangup ; VICIDIAL_auto_dialer transfer script Load Balanced: exten => 8368,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8368,2,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8368,3,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8368,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8368,5,Hangup ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced: exten => 8369,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8369,2,AMD(3500|1500|300|5000|120|50|5|256) exten => 8369,3,AGI(VD_amd.agi,${EXTEN}) exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8369,7,Hangup ; VICIDIAL auto-dial reminder script exten => 8372,1,AGI(agi://127.0.0.1:4577/call_log) exten => 8372,2,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) exten => 8372,3,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) exten => 8372,4,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) exten => 8372,5,Hangup exten => 8600001,1,Meetme,8600001|q exten => 8600002,1,Meetme,8600002|q exten => 8600003,1,Meetme,8600003|q exten => 8600004,1,Meetme,8600004|q exten => 8600005,1,Meetme,8600005|q exten => 8600006,1,Meetme,8600006|q exten => 8600007,1,Meetme,8600007|q exten => 8600008,1,Meetme,8600008|q exten => 8600009,1,Meetme,8600009|q exten => 8600010,1,Meetme,8600010|q exten => 8600011,1,Meetme,8600011|q exten => 8600012,1,Meetme,8600012|q exten => 8600013,1,Meetme,8600013|q exten => 8600014,1,Meetme,8600014|q exten => 8600015,1,Meetme,8600015|q exten => 8600016,1,Meetme,8600016|q exten => 8600017,1,Meetme,8600017|q exten => 8600018,1,Meetme,8600018|q exten => 8600019,1,Meetme,8600019|q exten => 8600020,1,Meetme,8600020|q exten => 8600021,1,Meetme,8600021|q exten => 8600022,1,Meetme,8600022|q exten => 8600023,1,Meetme,8600023|q exten => 8600024,1,Meetme,8600024|q exten => 8600025,1,Meetme,8600025|q exten => 8600026,1,Meetme,8600026|q exten => 8600027,1,Meetme,8600027|q exten => 8600028,1,Meetme,8600028|q exten => 8600029,1,Meetme,8600029|q exten => _X48600XXX,1,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1}) exten => _X48600XXX,2,Hangup exten => _X38600XXX,1,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1}) exten => _X38600XXX,2,Hangup exten => 8300,1,Hangup exten => 8600051,1,Meetme,8600051 exten => 8600052,1,Meetme,8600052 exten => 8600053,1,Meetme,8600053 exten => 8600054,1,Meetme,8600054 exten => 8600055,1,Meetme,8600055 exten => 8600056,1,Meetme,8600056 exten => 8600057,1,Meetme,8600057 exten => 8600058,1,Meetme,8600058 exten => 8600059,1,Meetme,8600059 exten => 8600060,1,Meetme,8600060 exten => 8600061,1,Meetme,8600061 exten => 8600062,1,Meetme,8600062 exten => 8600063,1,Meetme,8600063 exten => 8600064,1,Meetme,8600064 exten => 8600065,1,Meetme,8600065 exten => 8600066,1,Meetme,8600066 exten => 8600067,1,Meetme,8600067 exten => 8600068,1,Meetme,8600068 exten => 8600069,1,Meetme,8600069 exten => 8600070,1,Meetme,8600070 exten => 8600071,1,Meetme,8600071 exten => 8600072,1,Meetme,8600072 exten => 8600073,1,Meetme,8600073 exten => 8600074,1,Meetme,8600074 exten => 8600075,1,Meetme,8600075 exten => 8600076,1,Meetme,8600076 exten => 8600077,1,Meetme,8600077 exten => 8600078,1,Meetme,8600078 exten => 8600079,1,Meetme,8600079 exten => 8600080,1,Meetme,8600080 exten => 8600081,1,Meetme,8600081 exten => 8600082,1,Meetme,8600082 exten => 8600083,1,Meetme,8600083 exten => 8600084,1,Meetme,8600084 exten => 8600085,1,Meetme,8600085 exten => 8600086,1,Meetme,8600086 exten => 8600087,1,Meetme,8600087 exten => 8600088,1,Meetme,8600088 exten => 8600089,1,Meetme,8600089 exten => 8600090,1,Meetme,8600090 exten => 8600091,1,Meetme,8600091 exten => 8600092,1,Meetme,8600092 exten => 8600093,1,Meetme,8600093 exten => 8600094,1,Meetme,8600094 exten => 8600095,1,Meetme,8600095 exten => 8600096,1,Meetme,8600096 exten => 8600097,1,Meetme,8600097 exten => 8600098,1,Meetme,8600098 exten => 8600099,1,Meetme,8600099 exten => 8600100,1,Meetme,8600100 exten => 8600101,1,Meetme,8600101 exten => 8600102,1,Meetme,8600102 exten => 8600103,1,Meetme,8600103 exten => 8600104,1,Meetme,8600104 exten => 8600105,1,Meetme,8600105 exten => 8600106,1,Meetme,8600106 exten => 8600107,1,Meetme,8600107 exten => 8600108,1,Meetme,8600108 exten => 8600109,1,Meetme,8600109 exten => 8600110,1,Meetme,8600110 exten => 8600111,1,Meetme,8600111 exten => 8600112,1,Meetme,8600112 exten => 8600113,1,Meetme,8600113 exten => 8600114,1,Meetme,8600114 exten => 8600115,1,Meetme,8600115 exten => 8600116,1,Meetme,8600116 exten => 8600117,1,Meetme,8600117 exten => 8600118,1,Meetme,8600118 exten => 8600119,1,Meetme,8600119 exten => 8600120,1,Meetme,8600120 exten => 8600121,1,Meetme,8600121 exten => 8600122,1,Meetme,8600122 exten => 8600123,1,Meetme,8600123 exten => 8600124,1,Meetme,8600124 exten => 8600125,1,Meetme,8600125 exten => 8600126,1,Meetme,8600126 exten => 8600127,1,Meetme,8600127 exten => 8600128,1,Meetme,8600128 exten => 8600129,1,Meetme,8600129 exten => 8600130,1,Meetme,8600130 exten => 8600131,1,Meetme,8600131 exten => 8600132,1,Meetme,8600132 exten => 8600133,1,Meetme,8600133 exten => 8600134,1,Meetme,8600134 exten => 8600135,1,Meetme,8600135 exten => 8600136,1,Meetme,8600136 exten => 8600137,1,Meetme,8600137 exten => 8600138,1,Meetme,8600138 exten => 8600139,1,Meetme,8600139 exten => 8600140,1,Meetme,8600140 exten => 8600141,1,Meetme,8600141 exten => 8600142,1,Meetme,8600142 exten => 8600143,1,Meetme,8600143 exten => 8600144,1,Meetme,8600144 exten => 8600145,1,Meetme,8600145 exten => 8600146,1,Meetme,8600146 exten => 8600147,1,Meetme,8600147 exten => 8600148,1,Meetme,8600148 exten => 8600149,1,Meetme,8600149 exten => 8600150,1,Meetme,8600150 exten => 8600151,1,Meetme,8600151 exten => 8600152,1,Meetme,8600152 exten => 8600153,1,Meetme,8600153 exten => 8600154,1,Meetme,8600154 exten => 8600155,1,Meetme,8600155 exten => 8600156,1,Meetme,8600156 exten => 8600157,1,Meetme,8600157 exten => 8600158,1,Meetme,8600158 exten => 8600159,1,Meetme,8600159 exten => 8600160,1,Meetme,8600160 exten => 8600161,1,Meetme,8600161 exten => 8600162,1,Meetme,8600162 exten => 8600163,1,Meetme,8600163 exten => 8600164,1,Meetme,8600164 exten => 8600165,1,Meetme,8600165 exten => 8600166,1,Meetme,8600166 exten => 8600167,1,Meetme,8600167 exten => 8600168,1,Meetme,8600168 exten => 8600169,1,Meetme,8600169 exten => 8600170,1,Meetme,8600170 exten => 8600171,1,Meetme,8600171 exten => 8600172,1,Meetme,8600172 exten => 8600173,1,Meetme,8600173 exten => 8600174,1,Meetme,8600174 exten => 8600175,1,Meetme,8600175 exten => 8600176,1,Meetme,8600176 exten => 8600177,1,Meetme,8600177 exten => 8600178,1,Meetme,8600178 exten => 8600179,1,Meetme,8600179 exten => 8600180,1,Meetme,8600180 exten => 8600181,1,Meetme,8600181 exten => 8600182,1,Meetme,8600182 exten => 8600183,1,Meetme,8600183 exten => 8600184,1,Meetme,8600184 exten => 8600185,1,Meetme,8600185 exten => 8600186,1,Meetme,8600186 exten => 8600187,1,Meetme,8600187 exten => 8600188,1,Meetme,8600188 exten => 8600189,1,Meetme,8600189 exten => 8600190,1,Meetme,8600190 exten => 8600191,1,Meetme,8600191 exten => 8600192,1,Meetme,8600192 exten => 8600193,1,Meetme,8600193 exten => 8600194,1,Meetme,8600194 exten => 8600195,1,Meetme,8600195 exten => 8600196,1,Meetme,8600196 exten => 8600197,1,Meetme,8600197 exten => 8600198,1,Meetme,8600198 exten => 8600199,1,Meetme,8600199 exten => 8600200,1,Meetme,8600200 ; quiet entry and leaving conferences for VICIDIAL exten => _78600XXX,1,Meetme,${EXTEN:1}|q ; quiet monitor extensions for meetme rooms (for room managers) exten => _68600XXX,1,Meetme,${EXTEN:1}|mq ; MANDITORY VDAD extens: ; In this setup, the serverIP is the prefix followed by agent conf_exten ; These lines are REQUIRED for VICIDIAL to work properly ; local server extens: exten => _192*168*010*008*8600XXX,1,Goto(default,${EXTEN:16},1) exten => _192*168*010*008*8600XXX*.,1,Goto(default,${EXTEN:16},1) exten => _192*168*010*008*78600XXX,1,Goto(default,${EXTEN:16},1) exten => _192*168*010*008*78600XXX*.,1,Goto(default,${EXTEN:16},1) exten => _8600XXX*.,1,AGI(agi-VDADfixCXFER.agi) exten => _78600XXX*.,1,AGI(agi-VDADfixCXFER.agi)

[/code]

by **mflorell** » Wed Aug 27, 2008 10:07 am

This is a big red flag in agi-VDAD:

calleridname = unknown

This usually means you are either altering the callerID or you do not have the 'o' flag in your Dial command.

It looks like you do not have the 'o' flag in your Dial command.

by **pmathews** » Wed Aug 27, 2008 10:12 am

In addition, the CID entry on a non-AMD call is also strange, like an AMD call, but it doesn't seem to have a problem processing it.

agiout:

Code: Select all: 2008-08-27 9:06:58|agi-VDADtransfer.agi|Perl Environment Dump: 2008-08-27 9:06:58|agi-VDADtransfer.agi|0|8365 2008-08-27 9:06:58|agi-VDADtransfer.agi|callerID changed: V0827090655000000183 2008-08-27 9:06:58|agi-VDADtransfer.agi|AGI Environment Dump: 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- accountcode = 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callerid = 0000000000 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- calleridname = V0827090655000000183 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingani2 = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingpres = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingtns = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callington = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- channel = Local/918016551600@default-6842,1 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- context = default 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- dnid = unknown 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- enhanced = 0.0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- extension = 8365 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- language = en 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- priority = 2 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- rdnis = unknown 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- type = Local 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- uniqueid = 1219849615.10 2008-08-27 9:06:58|agi-VDADtransfer.agi|AGI Variables: |1219849615.10|Local/918016551600@default-6842,1|8365|Local|V0827090655000000183|V0827090655000000183|2| 2008-08-27 9:06:58|agi-VDADtransfer.agi|+++++ VDAD START : |183|2008-08-27 9:06:58|1.2.30.2|2| 2008-08-27 9:06:58|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2 2008-08-27 9:06:58|agi-VDADtransfer.agi|Perl Environment Dump: 2008-08-27 9:06:58|agi-VDADtransfer.agi|0|8365 2008-08-27 9:06:58|agi-VDADtransfer.agi|callerID changed: V0827090655000000183 2008-08-27 9:06:58|agi-VDADtransfer.agi|AGI Environment Dump: 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- accountcode = 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callerid = unknown 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- calleridname = V0827090655000000183 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingani2 = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingpres = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callingtns = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- callington = 0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- channel = Zap/1-1 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- context = default 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- dnid = unknown 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- enhanced = 0.0 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- extension = 8365 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- language = en 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- priority = 3 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- rdnis = unknown 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- type = Zap 2008-08-27 9:06:58|agi-VDADtransfer.agi| -- uniqueid = 1219849615.10 2008-08-27 9:06:58|agi-VDADtransfer.agi|AGI Variables: |1219849615.10|Zap/1-1|8365|Zap|V0827090655000000183|V0827090655000000183|3| 2008-08-27 9:06:58|agi-VDADtransfer.agi|+++++ VDAD START : |183|2008-08-27 9:06:58|1.2.30.2|3| 2008-08-27 9:06:58|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where callerid='V0827090655000000183';| 2008-08-27 9:06:58|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where callerid='V0827090655000000183' and status IN('LIVE','XFER');| 2008-08-27 9:06:58|agi-VDADtransfer.agi|-- VDAD : |1|update of vac table: V0827090655000000183 |UPDATE vicidial_auto_calls set uniqueid='1219849615.10', channel='Zap/1-1',status='LIVE',stage='LIVE-0' where callerid='V0827090655000000183' order by call_time desc limit 1;| 2008-08-27 9:06:58|agi-VDADtransfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1219849615.10','183','TESTCAMP','2008-08-27 9:06:58','1219849618','QUEUE','1','8016551600','VDAD','N')| 2008-08-27 9:06:58|agi-VDADtransfer.agi|-- VDAD : |183|183|insert to vicidial_log: 1219849615.10 2008-08-27 9:06:58|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.10.8' and campaign_id = 'TESTCAMP' and call_time < "2008-08-27 09:06:55" and lead_id != '183';| 2008-08-27 9:06:58|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_live_agents where server_ip='192.168.10.8' and campaign_id = 'TESTCAMP' and last_update_time > '20080827090653';| 2008-08-27 9:06:58|agi-VDADtransfer.agi||CONCURRENT TRANSFERS AUTO SETTING: 1 (1)| 2008-08-27 9:06:58|agi-VDADtransfer.agi|-- VDAD get agent: |1|update of vla table: TESTCAMP|192.168.10.8 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='183',uniqueid='1219849615.10', channel='Zap/1-1', callerid='V0827090655000000183' where status = 'READY' and server_ip='192.168.10.8' and campaign_id='TESTCAMP' and last_update_time > '20080827090653' order by random_id limit 1;| 2008-08-27 9:06:58|agi-VDADtransfer.agi||SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='192.168.10.8' and campaign_id='TESTCAMP' and callerid='V0827090655000000183' and channel='Zap/1-1' order by last_call_time limit 1;| 2008-08-27 9:06:58|agi-VDADtransfer.agi|-- VDAD XFER : |1|update of vac table: V0827090655000000183 |UPDATE vicidial_auto_calls set status='XFER', stage='XFER-0' where callerid='V0827090655000000183';| 2008-08-27 9:06:58|agi-VDADtransfer.agi|exiting the VDAD app, transferring call to 8600051 2008-08-27 9:06:58|agi-VDADtransfer.agi|XXXXXXXXXX VDAD transferred: start|stop 2008-08-27 9:06:58|2008-08-27 9:06:58

by **pmathews** » Wed Aug 27, 2008 10:23 am

Alright!!

Adding the o option fixes the problem:

Code: Select all: exten => _91NXXNXXXXXX,1,Dial(${TRUNK}/${EXTEN:${TRUNKMSD}},,o)

THANK YOU!!!!

vicidial.org

AMD doesn't connect to agents

AMD doesn't connect to agents

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