Predictive not working

[jojo1031]

Hi Guys,

Ive got this weird problem. My auto dialing is not working. Agents are Idle.

I never experienced this problem before. I already re installed linux and astguiclinet 3 times but still the same. im using astguiclient 2.0.4 rc2.

Here's my CLI Output

== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/815592262330@default-89da,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/815592262330@default-89da,2", "SIP/8107009893/15592262330|55|o") in new stack
-- Called 8107009893/15592262330
== Refreshing DNS lookups.
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/812134223939@default-18d5,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/812134223939@default-18d5,2", "SIP/8107009893/12134223939|55|o") in new stack
-- Called 8107009893/12134223939
-- SIP/8107009893-0978ace8 is making progress passing it to Local/812134223939@default-18d5,2
-- SIP/8107009893-0978ace8 is ringing
-- SIP/8107009893-0978ace8 is making progress passing it to Local/812134223939@default-18d5,2
-- SIP/8107009893-09759378 answered Local/818585500437@default-221f,2
> Channel Local/818585500437@default-221f,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/818585500437@default-221f,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/818585500437@default-221f,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/818585500437@default-221f,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/818585500437@default-221f,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/818585500437@default-221f,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/818585500437@default-221f,1'
-- Executing DeadAGI("Local/818585500437@default-221f,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 818585500437, 2) exited non-zero on 'Local/818585500437@default-221f,2'
-- Executing DeadAGI("Local/818585500437@default-221f,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----2)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --25-----2) completed, returning 0
-- SIP/8107009893-0977a610 answered Local/816614287755@default-407a,2
> Channel Local/816614287755@default-407a,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/816614287755@default-407a,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/816614287755@default-407a,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/816614287755@default-407a,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/816614287755@default-407a,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/815598742869@default-9257,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/815598742869@default-9257,2", "SIP/8107009893/15598742869|55|o") in new stack
-- Called 8107009893/15598742869
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/816614287755@default-407a,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/816614287755@default-407a,1'
-- Executing DeadAGI("Local/816614287755@default-407a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 816614287755, 2) exited non-zero on 'Local/816614287755@default-407a,2'
-- Executing DeadAGI("Local/816614287755@default-407a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----36-----2)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --36-----2) completed, returning 0
-- SIP/8107009893-09767df8 answered Local/815592262330@default-89da,2
> Channel Local/815592262330@default-89da,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/815592262330@default-89da,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/815592262330@default-89da,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/815592262330@default-89da,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/815592262330@default-89da,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/815593676965@default-46b3,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/815593676965@default-46b3,2", "SIP/8107009893/15593676965|55|o") in new stack
-- Called 8107009893/15593676965
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/815592262330@default-89da,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/815592262330@default-89da,1'
-- Executing DeadAGI("Local/815592262330@default-89da,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 815592262330, 2) exited non-zero on 'Local/815592262330@default-89da,2'
-- Executing DeadAGI("Local/815592262330@default-89da,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----23-----2)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --23-----2) completed, returning 0
-- SIP/8107009893-0977a610 is making progress passing it to Local/815593676965@default-46b3,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/815416018108@default-4279,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/815416018108@default-4279,2", "SIP/8107009893/15416018108|55|o") in new stack
-- Called 8107009893/15416018108
-- SIP/8107009893-09759378 is making progress passing it to Local/815598742869@default-9257,2
-- SIP/8107009893-0977a610 is ringing
-- SIP/8107009893-0977a610 is making progress passing it to Local/815593676965@default-46b3,2
-- SIP/8107009893-0978ace8 answered Local/812134223939@default-18d5,2
> Channel Local/812134223939@default-18d5,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/812134223939@default-18d5,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/812134223939@default-18d5,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/812134223939@default-18d5,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/812134223939@default-18d5,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- SIP/8107009893-09767df8 is ringing
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/812134223939@default-18d5,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/812134223939@default-18d5,1'
-- Executing DeadAGI("Local/812134223939@default-18d5,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 812134223939, 2) exited non-zero on 'Local/812134223939@default-18d5,2'
-- Executing DeadAGI("Local/812134223939@default-18d5,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----30-----3)") in new stack


As you can see calls are answered but it doesnt transfer the calls to the agent.

Hope someone can help me out.

Thanks in Advance,

Jojo

[mflorell]

Try adding the sip-silence Playback to 8365 in yoru dialplan.

[jojo1031]

Thanks matt for your reply.

I tried adding Playback sip silence but still it doesnt transfer the calls to the agents.

Heres what i did with 8365 below.

; VICIDIAL_auto_dialer transfer script:
exten => 8365,1,Playback(sip-silence)
exten => 8365,2,AGI(agi://127.0.0.1:4577/call_log)
exten => 8365,3,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,4,AGI(agi-VDADtransfer.agi,${EXTEN})
exten => 8365,5,Hangup

Did i miss something?

Warmest Regards,

Jojo

[mflorell]

Please post Asterisk CLI output with using sip-silence, also post agiout logfile output of the agi-VDAD script.

[jojo1031]

Hi Matt,

Can you show me how to do this? (agiout logfile output of the agi-VDAD script)

Below is the Asterisk CLI output with Sip Silence Enabled.

-- Executing AGI("Local/816784161805@default-97ab,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/816784161805@default-97ab,2", "SIP/opentone-sun/16784161805|55|o") in new stack
-- Called opentone-sun/16784161805
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/814042962922@default-d9a7,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/814042962922@default-d9a7,2", "SIP/opentone-sun/14042962922|55|o") in new stack
-- Called opentone-sun/14042962922
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/814049175624@default-c329,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/814049175624@default-c329,2", "SIP/opentone-sun/14049175624|55|o") in new stack
-- Called opentone-sun/14049175624
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/819782494477@default-d8a9,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/819782494477@default-d8a9,2", "SIP/opentone-sun/19782494477|55|o") in new stack
-- Called opentone-sun/19782494477
-- SIP/opentone-sun-09d93328 is making progress passing it to Local/814042962922@default-d9a7,2
-- SIP/opentone-sun-09df2b28 is making progress passing it to Local/819782494477@default-d8a9,2
-- SIP/opentone-sun-09db1990 is ringing
-- SIP/opentone-sun-09db1990 answered Local/816784161805@default-97ab,2
> Channel Local/816784161805@default-97ab,1 was answered.
-- Executing Playback("Local/816784161805@default-97ab,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing AGI("Local/816784161805@default-97ab,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/816784161805@default-97ab,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/816784161805@default-97ab,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/816784161805@default-97ab,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/816784161805@default-97ab,1'
-- Executing DeadAGI("Local/816784161805@default-97ab,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 816784161805, 2) exited non-zero on 'Local/816784161805@default-97ab,2'
-- Executing DeadAGI("Local/816784161805@default-97ab,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----6-----2)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---6-----2) completed, returning 0
-- SIP/opentone-sun-09de0310 is making progress passing it to Local/814049175624@default-c329,2
-- SIP/opentone-sun-09de0310 is ringing
-- SIP/opentone-sun-09de0310 is making progress passing it to Local/814049175624@default-c329,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/814047258162@default-2ab7,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/814047258162@default-2ab7,2", "SIP/opentone-sun/14047258162|55|o") in new stack
-- Called opentone-sun/14047258162
-- SIP/opentone-sun-09d8f038 is making progress passing it to Local/814047258162@default-2ab7,2
-- SIP/opentone-sun-09d8f038 is ringing
-- SIP/opentone-sun-09d8f038 is making progress passing it to Local/814047258162@default-2ab7,2
-- SIP/opentone-sun-09d93328 answered Local/814042962922@default-d9a7,2
> Channel Local/814042962922@default-d9a7,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/814042962922@default-d9a7,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')
-- Executing AGI("Local/814042962922@default-d9a7,1", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing AGI("Local/814042962922@default-d9a7,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("Local/814042962922@default-d9a7,1", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("Local/814042962922@default-d9a7,1", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'Local/814042962922@default-d9a7,1'
-- Executing DeadAGI("Local/814042962922@default-d9a7,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
== Spawn extension (default, 814042962922, 2) exited non-zero on 'Local/814042962922@default-d9a7,2'
-- Executing DeadAGI("Local/814042962922@default-d9a7,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----3)") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --25-----3) completed, returning 0
-- SIP/opentone-sun-09df2b28 is making progress passing it to Local/819782494477@default-d8a9,2
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/819547831201@default-e38f,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing Dial("Local/819547831201@default-e38f,2", "SIP/opentone-sun/19547831201|55|o") in new stack
-- Called opentone-sun/19547831201
-- SIP/opentone-sun-09df2b28 answered Local/819782494477@default-d8a9,2
> Channel Local/819782494477@default-d8a9,1 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing Playback("Local/819782494477@default-d8a9,1", "sip-silence") in new stack
-- Playing 'sip-silence' (language 'en')


Thanks,

Jojo

[mflorell]

look in /var/log/astguiclient/agiout.2008-09-05

If you don't have this file, then turn on logging on your server in the Admin -> Servers section