Inbound Problem (closer)

Hi,
We had a problem on our inbound. If there are more than 2 available agents, it has a delay of 2-8 seconds before transferring the call to an agent.
Is this normal or it can be fixed?
We had a problem on our inbound. If there are more than 2 available agents, it has a delay of 2-8 seconds before transferring the call to an agent.
Is this normal or it can be fixed?