Autodial not working with separate mysql/apache

[gardo]

It seems that my autodial is not working when using a separate database/web server. I login to http://dialer/agc/vicidial.php and I get the "you're the only person in this conference" sound. Checking on the realtime stats for the campaign, my status always stays paused even though I clicked resume already. Of course, no calls are coming through. After a few minutes there is noone in the status list anymore even though I'm still logged in. However, I can make manual calls.

VICIDIAL: Realtime Campaign: STOP | GO MODIFY | REPORTS
DIAL LEVEL: 1 FILTER: NONE TIME: 2006-10-05 12:49:23
DIALABLE LEADS: 13 CALLS TODAY: 0 AVG AGENTS: 0 DIAL METHOD: RATIO
HOPPER LEVEL: 1 CALLS DROPPED: 0 DL DIFF: 0 STATUSES: NEW, , , ,
LEADS IN HOPPER: 1 DROPPED PERCENT: 0% DIFF: 0.00% ORDER: DOWN
+ VIEW MORE SETTINGS
NO LIVE CALLS WAITING
0 agents logged in 0 agents in calls 0 agents waiting 0 paused agents

VICIDIAL: Agents Time On Calls Campaign: 10 2006-10-05 12:49:23

+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |
+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+
+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+


What seems to be missing?

[mflorell]

Are all of your servers time sync'd with ntp to the same time source?

[gardo]

Thanks for the quick reply Matt. That solved my problem. My database wasn't synchronized to the time server.Running ntpdate -u 18.145.0.30 on the database did it.

[kpanik]

I've a same problem, but my server apache and my server mysql has syncronize ...

any suggestion ?

[mflorell]

There can be several things causing this, time sync is the easiest one to fix.

Other than that you need to double-check all of your config settings and look at the vicidial_auto_calls table as you are logging in and clicking RESUME/PAUSE to see if there may be a problem.

Also watch the output from the ASTVDauto screen to see if it is pausing agents.