vicidial.org

It seems that my autodial is not working when using a separate database/web server. I login to http://dialer/agc/vicidial.php and I get the "you're the only person in this conference" sound. Checking on the realtime stats for the campaign, my status always stays paused even though I clicked resume already. Of course, no calls are coming through. After a few minutes there is noone in the status list anymore even though I'm still logged in. However, I can make manual calls.

VICIDIAL: Realtime Campaign: STOP | GO MODIFY | REPORTS
DIAL LEVEL: 1 FILTER: NONE TIME: 2006-10-05 12:49:23
DIALABLE LEADS: 13 CALLS TODAY: 0 AVG AGENTS: 0 DIAL METHOD: RATIO
HOPPER LEVEL: 1 CALLS DROPPED: 0 DL DIFF: 0 STATUSES: NEW, , , ,
LEADS IN HOPPER: 1 DROPPED PERCENT: 0% DIFF: 0.00% ORDER: DOWN
+ VIEW MORE SETTINGS
NO LIVE CALLS WAITING
0 agents logged in 0 agents in calls 0 agents waiting 0 paused agents

VICIDIAL: Agents Time On Calls Campaign: 10 2006-10-05 12:49:23

+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+
| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |
+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+
+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+


What seems to be missing?

Are all of your servers time sync'd with ntp to the same time source?

Thanks for the quick reply Matt. That solved my problem. My database wasn't synchronized to the time server.Running ntpdate -u 18.145.0.30 on the database did it.

I've a same problem, but my server apache and my server mysql has syncronize ...

any suggestion ?

There can be several things causing this, time sync is the easiest one to fix.

Other than that you need to double-check all of your config settings and look at the vicidial_auto_calls table as you are logging in and clicking RESUME/PAUSE to see if there may be a problem.

Also watch the output from the ASTVDauto screen to see if it is pausing agents.