vicidial.org

Guys,
When the call comes in to the agent there is that piano sound like that announces the person picked up.

When recording calls, every single time, besides the piano sound there is a beep that announces the recording start. Can you please advise on how to remove that completely? It can be really frustrating

I looked in extensions.conf and thought i could just remove the sound from there but nothing in the extension's configuration indicated the playing of a sound. Here is what i have:

exten => 8309,1,Answer
exten => 8309,2,Record(/var/lib/asterisk/record/${CALLERIDNAME}.wav|10||t)
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup


any help is appreciated

That's what you get when you use Record instead of Monitor.

Any reason you're not using the recording built in to VICIDIAL?

Im not the one who set-up the server, but i know some stuff about it as i have worked with it about 1 year.
I don't really understand what you mean by the built in feature, is it the one in the vicidial agent interface? If yes, that is not an option because we cannot trust agents with the responsibility of recording manually each call.

Also where is the option to switch between record and monitor?

The guy who set it up in on vacation atm and i will show this to him when he gets back, but any help is still appreciated.

In the agent interface you can FORCE recording of every call without any agent interaction.

deleted silly post

Ah u mean the command "record" in the command line ... DUH .. silly me thanks will change that!

I changed it to this:

exten => 8309,1,Answer
exten => 8309,2,Monitor(/var/lib/asterisk/record/${CALLERIDNAME}.wav|10||t)
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

But now the calls do not get saved, any suggestion on how the command line should look like to get the calls in the same location?

Use Vicidial's build in recording and set it in the campaign to FORCED. This will record every single call for the campaign and does not care what the agent does. It is far more reliable and causes less problems than just about anything else. If the system is configured correctly the recordings will end up in /var/spool/asterisk/monitorDONE/