problem in vicidial login

[senthil]

Hi,

I'm having problem logging to vicidial it does not show the campaign during login, i 've verified the campain is active and can see the nos to be dialed in hopper.

i'm using vicidial VERSION: 2.0.4-119 and asterisk 1.4

i had one more issue i use to get agi://127.0.0.1:4577/call_log--HVcauses ... ----------) unable to connect
but after issuing the following command /usr/share/astguiclient/FastAGI_log.pl --debug
the problem resolved, is this required to be executed as i dont see in documentation

[mflorell]

Looks like you did not follow the installation instructions exactly.

[senthil]

hi matt,

i refered the document from the site astguiclient . sourceforge . net/scratch_install. html

but it does not mention eny where to execute FastAGI_log.pl


can u let me know where i might have been wrong

[senthil]

hi matt,

now my problem of unable to connect in agi is resolved.

but after activating the campaine i'm still not able to log in

it asks me phone login and on user login it doesnt display any campaign

Regards

[mflorell]

Did you put the entries in the crontab?

You are not supposed to run the FastAGI_log script manually.

[senthil]

hi matt,

yes i'm running the same from crontab, i had missed a cron entry. but sitll i'm facing the issue with display of campain during agent login

regards
senthil

[mflorell]

If the campaign is not showing up in the drop-down list, then you have one of the following problems:
- campaign is inactive
- agent user_group is not allowed to login to that campaign
- user/password is not correct

[senthil]

Hi matt,

thanks the user was not added to a group, Now i'm able to do auto dial but the when set for auto dial the call are not going through even though i can see them in hopper list following is the autodial setting, I'm try to test the setup using a single agent( i hope it works)

Hopper level 5
Dial Method: RATIO
Auto Dial Level: 1.6 ADAPT OVERRIDE not( selected )
Available Only Tally: N
Drop Percentage Limit: % 3
Maximum Adapt Dial Level: 3.0
Latest Server Time: 2100
Adapt Intensity Modifier: 0-balanced
Dial Level Difference Target: 0 -- 0 balanced
Concurrent Transfers: Auto


regards

[mflorell]

Please post Asterisk CLI from when you are trying to dial.

also include output from agiout logfile of the VDAD script.

[senthil]

Hi,

How do i attach the logs forum doesnt allow to past the logs it through error

Verbosity is at least 21
VicialServer*CLI>
VicialServer*CLI>
VicialServer*CLI>
VicialServer*CLI>
-- Registered IAX2 '301' (AUTHENTICATED) at 192.168.0.85:4635
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Refreshing DNS lookups.
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Call accepted by 192.168.0.85 (format gsm)
-- Format for call is gsm
> Channel IAX2/301-10129 was answered.
== Manager 'sendcron' logged off from 127.0.0.1
-- Executing [8600051@default:1] MeetMe("IAX2/301-10129", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- <IAX2/301-10129> Playing 'conf-onlyperson' (language 'en')
VicialServer*CLI>

[senthil]

2008-11-22 17:59:12|TEST_VDfastAGI|begin| -- uniqueid = 1227356649.84
2008-11-22 17:59:12|TEST_VDfastAGI|begin|AGI Variables: |1227356649.84|IAX2/301-10129|h|IAX2|S0811221754088600051|
2008-11-22 17:59:12|TEST_VDfastAGI|call_log|Process to run: |agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------)|call_log|END|
2008-11-22 17:59:12|TEST_VDfastAGI|call_log||CALL HUNG UP|
2008-11-22 17:59:12|TEST_VDfastAGI|call_log||DELETE from live_inbound where uniqueid='1227356649.84' and server_ip='192.168.0.222'|
2008-11-22 17:59:12|TEST_VDfastAGI|call_log|+++++ CALL LOG HUNGUP: |1227356649.84|IAX2/301-10129|h|2008-11-22 17:59:12|min: |
2008-11-22 17:59:12|TEST_VDfastAGI|call_log|DEBUG: NODEBUG
2008-11-22 17:59:12|TEST_VDfastAGI|call_log|VD_hangup : S0811221754088600051 IAX2/301-10129 1 88600051
2008-11-22 17:59:12|TEST_VDfastAGI|call_log||SELECT lead_id,callerid,campaign_id,alt_dial,stage,UNIX_TIMESTAMP(call_time) FROM vicidial_auto_calls where uniqueid = '1227356649.84' limit 1;|
2008-11-22 17:59:12|TEST_VDfastAGI|call_log|VD hangup: no VDAC record found: 1227356649.84 S0811221754088600051

[senthil]

hi matt

some more screen capture

loop counter: |5755108|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:54|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 19|
2008-11-22 18:21:54|TEST01 192.168.0.222: agents: 1 dial_level: 1.6|
2008-11-22 18:21:54|TEST01 192.168.0.222: Calls to place: -17 (2 - 19) 19 |
2008-11-22 18:21:54|CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)|
2008-11-22 18:21:54|LOCAL TRUNK SHORTAGE: 0|0 (2 - 96)|
2008-11-22 18:21:54|TEST01 192.168.0.222: CALLING|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:54|| lagged call vla agent PAUSED 0E0|20081122182124|20081122182144|20081122182154||
2008-11-22 18:21:54|| lagged call vac agent DELETED 0E0|2008-11-22 18:19:54||
2008-11-22 18:21:54|| logindate UPDATED 1|'TEST01'||

loop counter: |5755107|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:57|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 19|
2008-11-22 18:21:57|TEST01 192.168.0.222: agents: 1 dial_level: 1.6|
2008-11-22 18:21:57|TEST01 192.168.0.222: Calls to place: -17 (2 - 19) 19 |
2008-11-22 18:21:57|CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)|
2008-11-22 18:21:57|LOCAL TRUNK SHORTAGE: 0|0 (2 - 96)|
2008-11-22 18:21:57|TEST01 192.168.0.222: CALLING|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:57|| lagged call vla agent PAUSED 0E0|20081122182127|20081122182147|20081122182157||
2008-11-22 18:21:57|| lagged call vac agent DELETED 0E0|2008-11-22 18:19:57||
2008-11-22 18:21:57|| logindate UPDATED 1|'TEST01'||

loop counter: |5755106|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:59|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 19|
2008-11-22 18:21:59|TEST01 192.168.0.222: agents: 1 dial_level: 1.6|
2008-11-22 18:21:59|TEST01 192.168.0.222: Calls to place: -17 (2 - 19) 19 |
2008-11-22 18:21:59|CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)|
2008-11-22 18:21:59|LOCAL TRUNK SHORTAGE: 0|0 (2 - 96)|
2008-11-22 18:21:59|TEST01 192.168.0.222: CALLING|
TIME DEBUG: -5|-5|0| GMT: 23:21
2008-11-22 18:21:59|| lagged call vla agent PAUSED 0E0|20081122182129|20081122182149|20081122182159||
2008-11-22 18:21:59|| lagged call vac agent DELETED 0E0|2008-11-22 18:19:59||
2008-11-22 18:21:59|| logindate UPDATED 1|'TEST01'||



2008-11-22 18:22:31 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12287
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)
2008-11-22 18:22:32 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12288
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)
2008-11-22 18:22:33 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12289
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)
2008-11-22 18:22:34 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12290
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)
2008-11-22 18:22:35 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12291
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)
2008-11-22 18:22:36 CAMPAIGNS TO PROCESSES ADAPT FOR: 1|0 IT: 12292
Test01 hopper READY count: 2 CAMPAIGN DIFFERENTIAL: 1 1 (1 - 0)

[williamconley]

active calls 19? calls to dial -17?
Either you missed a few more items in your install or your calls are failing and getting stuck in vicidial.
Have you tried rebooting to see if it clears out all those calls?

[senthil]

Hi william,

currently i'm out , I'll verify the same once i'm back , thanks for the responce.

regards
senthil