vicidial.org

Hi everyone
I need some advice in modifying the agi-VDADtransferSURVEY.agi.
What we need todo its something like this:

We have 4 DTMFS presented to the client as a first greeting

If client press 1 we need to update the status field in vicidial_list and then play a message and hangup the call.

If client press 2 we must update the status field in vicidial list and then the call must be transfered to an agent in another inbound campaign.

If client press 3 again update status as DNC play a message saying sorry and hangup the call.

If client press 4 again update status and transfer the call to an agent in another campaign.

The survey script in vicidial 2.04 and 2.05 offers the capability to transfer the call to an agent every time the client has opted in.
We need one option where the callee has opted in but the call needs to be terminated after playing a message.
And we need a dispo in the lead right after being processed by IVR.
Any advice would be appreciated.
Thanks in advance.

Unfortunately agi-VDADtransferSURVEY.agi no longer works with the current version of Vicidial. This includes the latest 2.0.4. You have to use the ALL_outbound script. You will have to use an older version of 2.0.4 without the bug fixes if you want that script to work correctly.

I would suggest getting 10 hours of support from us and we can add these abilities to the survey in the current SVN.