vicidial.org

We have inbound campaigns setup and working great; however, i do have a question about how the CID lookup works. I know that when a call comes in, the lookup searches the record on the phone number and if found sends that record to a rep logged in to an in-group associated with the dialed phone number.

I was wondering if there was a way to implement some sort of filter to make sure that the looked up record is associated with the campaign that the rep is logged into. (campaign_id or list_id match the campaign that the in-group is associated with).

I am asking this question because occasionally we are getting the wrong record pulled up on the rep's screen. For example, 2 people exist in two different lists we are calling but work at the same company that share outbound phone lines. Person A calls in to our system and the record for Person B gets pulled instead because that is also his work phone number. They are in our system in completely separate lists and campaigns so if there was a filter then this would not occur.

Any help or insight is much appreciated!

Thanks!
Alex

Hi Alex,

The first argument of agi-VDAD_ALL_inbound.agi in extensions.conf sets the search method. Straight out of extensions.conf:
; - CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists

Bye

astguiclient version?

Thanks for the info on:
- CIDLOOKUP - Lookup CID to find record in whole system
; - CIDLOOKUPRL - Restrict lookup to one list
; - CIDLOOKUPRC - Restrict lookup to one campaign's lists

Ill def. look into this in the morning. I think currently we only use CIDLOOKUP in our extensions.conf file.

Matt, I'll check the astguiclient version we are using in the morning and then post.

Thanks!

Alex

VERSION: 2.0.5-134 BUILD: 80703-0124

It sounds like you would want to change to using CIDLOOKUPRC

Since you are using SVN trunk you might want to consider upgrading to the latest revision, we've added a lot of new features like inbound DID configuration from within the admin interface.

Thanks, CIDLOOKUPRC worked great!

When using the CIDLOOKUPRC method and multiple leads possibly exist within the campaign lists, what is the order of preference for the lookup result? Do the results prefer entry_date or last_called_date? (maybe something else?)

order by last_local_call_time desc

Thank you Matt