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Dead Call?

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Dead Call?

Postby Flashhunter » Thu Feb 05, 2009 8:56 am

just wanna ask, what is Dead Call (color Black) in vicidial real time screen. (new release version).???
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Postby mflorell » Thu Feb 05, 2009 9:27 am

That means the customer has hung up but the agent is still in the INCALL status and has not yet clicked on Hangup Customer to enter the dispo screen.
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Postby Flashhunter » Fri Feb 06, 2009 1:47 am

now i know, thank you so much sir.
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