vicidial.org

Hello
our vicidial is running fine voice quality on manual as well as automatic mode is fine but we are faced with poor recoding issue
whenever i record a call either for one seat or for all calls get recorded but recording quality is very poor

#i am using new version of vicidial that is 2.0
#i am using ztdummy timer i am running my dialer only on 4 seate
#but i wish to increase it to more
#my linux distro is FC4
#calls are getting recorded in WAV form

please help me what may be the issue

in every recording there is some continious external distortion apart from voice of agents

What Linux kernel are you using?

What is your ztdummy timing source?

You can easily get an X100P card which will greatly help the accuracy of your timer.

i am not sure on the timing source of ZTDUMMY which you mentioned in your answer


and other thing i like to mention here is that the linus OS i am using i have not done kernel optimization in which you hav mentioned this step
#
Timer frequency (1000 HZ)
(change to 1000Hz if using ztdummy for timer)
This the version of our kernel

2.6.11-1.1369_FC4

this is the output when i do a lsmod
[root@sip /]# lsmod
Module Size Used by
ztdummy 3924 0
zaptel 210820 5 ztdummy
crc_ccitt 2113 1 zaptel
md5 4033 1
ipv6 268097 18
parport_pc 28933 1
lp 13001 0
parport 40585 2 parport_pc,lp
autofs4 29253 2
rfcomm 42333 0
l2cap 30661 5 rfcomm
bluetooth 56133 4 rfcomm,l2cap
sunrpc 167813 1
dm_mod 58101 0
video 15941 0
button 6609 0
battery 9413 0
ac 4805 0
uhci_hcd 35152 0
ehci_hcd 41037 0
i2c_i801 8781 0
i2c_core 21569 1 i2c_i801
snd_intel8x0 34689 0
snd_ac97_codec 75961 1 snd_intel8x0
snd_seq_dummy 3653 0
snd_seq_oss 37057 0
snd_seq_midi_event 9153 1 snd_seq_oss
snd_seq 62289 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi_event
snd_seq_device 8781 3 snd_seq_dummy,snd_seq_oss,snd_seq
snd_pcm_oss 51185 0
snd_mixer_oss 17857 1 snd_pcm_oss
snd_pcm 100169 3 snd_intel8x0,snd_ac97_codec,snd_pcm_oss
snd_timer 33605 2 snd_seq,snd_pcm
snd 57157 9 snd_intel8x0,snd_ac97_codec,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_timer
soundcore 10913 1 snd
snd_page_alloc 9669 2 snd_intel8x0,snd_pcm
8139too 30017 0
mii 5441 1 8139too
floppy 65269 0
ext3 132553 1
jbd 86233 1 ext3
0



we are going for the card you mentioned but as i am in INDIA these things are not availble here easily i will like to say that anyone can make us that card available in india we are ready PAY for it