vicidial.org

by **Maulik** » Mon Mar 23, 2009 2:46 am

I am using auto dial. I have kept auto dial level 1. But when ever there is Busy/Congested status with the call (means when ever call hung up with out connecting to agent), the next call take lots of time to dial. I have kept wrap up time =0. So that should not be the problem. Even I have tried different providers but it is not working. Please advice me to fix this issue.

by **mflorell** » Mon Mar 23, 2009 5:43 am

Asterisk version?

vicidial.php build and version?

Asterisk CLI output of this happening?

by **Maulik** » Tue Mar 24, 2009 1:27 am

We are using Asterisk 1.4.18.1. We have also tried with Asterisk 1.4.22. Vicidial 2.0.4.

Asterisk CLI Output:

-- Executing [1159302441@default:1] AGI("Local/1159302441@default-5315,2", "call_log.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
AGI Tx >> agi_request: call_log.agi
AGI Tx >> agi_channel: Local/1159302441@default-5315,2
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Local
AGI Tx >> agi_uniqueid: 1237875564.2321
AGI Tx >> agi_callerid: unknown
AGI Tx >> agi_calleridname: V0324061924000066528
AGI Tx >> agi_callingpres: 0
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 0
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: unknown
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: default
AGI Tx >> agi_extension: 1159302441
AGI Tx >> agi_priority: 1
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >>
-- AGI Script call_log.agi completed, returning 0
-- Executing [1159302441@default:2] Dial("Local/1159302441@default-5315,2", "IAX2/voip-out/01159302441||tTo") in new stack
-- Called voip-out/01159302441
-- Call accepted by 193.111.201.98 (format gsm)
-- Format for call is gsm
-- IAX2/voip-out-3 is making progress passing it to Local/1159302441@default-5315,2
-- IAX2/voip-out-3 is circuit-busy
-- Hungup 'IAX2/voip-out-3'
== Everyone is busy/congested at this time (1:0/1/0)
-- Executing [1159302441@default:3] Hangup("Local/1159302441@default-5315,2", "") in new stack
== Spawn extension (default, 1159302441, 3) exited non-zero on 'Local/1159302441@default-5315,2'
-- Executing [h@default:1] DeadAGI("Local/1159302441@default-5315,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----CONGESTION----------)") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16-----CONGESTION----------)
AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses ... ----------)
AGI Tx >> agi_channel: Local/1159302441@default-5315,2
AGI Tx >> agi_language: en
AGI Tx >> agi_type: Local
AGI Tx >> agi_uniqueid: 1237875564.2321
AGI Tx >> agi_callerid: unknown
AGI Tx >> agi_calleridname: V0324061924000066528
AGI Tx >> agi_callingpres: 0
AGI Tx >> agi_callingani2: 0
AGI Tx >> agi_callington: 0
AGI Tx >> agi_callingtns: 0
AGI Tx >> agi_dnid: unknown
AGI Tx >> agi_rdnis: unknown
AGI Tx >> agi_context: default
AGI Tx >> agi_extension: h
AGI Tx >> agi_priority: 1
AGI Tx >> agi_enhanced: 0.0
AGI Tx >> agi_accountcode:
AGI Tx >>
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0

----------------------------------------------------------------------------

Once there is a call with the "busy/congested" status, vicidial is not making next call. I have checked Vicidial_auto_calls table also. But there is no record in that so issue doesn't relate to that one also. ntpd service is running fine too. So it's not like after sometime agent goes in Pause mode automatically.

There is something with the auto dial script or status of the call. And it happens when there is "Busy/Congested" status only. If one call is answered then next call does not take more time to dial.

by **mflorell** » Tue Mar 24, 2009 6:31 am

Please attack to the ASTVDauto screen and post some output right after a call is marked Busy.

Are there leads in the hopper when this happens?

by **Maulik** » Tue Mar 24, 2009 8:59 am

Yes, leads are available in hopper. Let me send you log of autocalls script.

by **Maulik** » Wed Mar 25, 2009 6:30 am

Here is the log:
-----------------
loop counter: |5759972|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:13|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 0|
2009-03-25 11:27:13|OLD TRUNK SHORTS CLEARED: 1 |'','TEST'||
2009-03-25 11:27:13|TEST 94.136.44.232: agents: 1 dial_level: 1|
2009-03-25 11:27:13|TEST 94.136.44.232: Calls to place: 1 (1 - 0) 1 |
2009-03-25 11:27:13|CAMPAIGN DIFFERENTIAL: 0.2 0.2 (0.2 - 0)|
2009-03-25 11:27:13|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2009-03-25 11:27:13|TEST 94.136.44.232: CALLING|
|UPDATE vicidial_hopper set status='QUEUE', user='VDAD_94.136.44.232' where campaign_id='TEST' and status='READY' order by priority desc,hopper_id LIMIT 1|
hopper rows updated to QUEUE: |1|
|SELECT lead_id,alt_dial FROM vicidial_hopper where campaign_id='TEST' and status='QUEUE' and user='VDAD_94.136.44.232' order by priority desc,hopper_id LIMIT 1|
|UPDATE vicidial_hopper set status='INCALL' where lead_id='4206220'|
hopper row updated to INCALL: |1|4206220|
2009-03-25 11:27:13|| number call dialed|TEST|V0325112713004206220|INSERT INTO vicidial_manager values('','','2009-03-25 11:27:13','NEW','N','94.136.44.232','','Originate','V0325112713004206220','Exten: 8365','Context: default','Channel: Local/101236432020@default','Priority: 1','Callerid: "V0325112713004206220" <0000000000>','Timeout: 60000','','','','')|0.00|NONE||
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:13|| lagged call vac agent DELETED 0E0|2009-03-25 11:25:13||
2009-03-25 11:27:13|| lastcalldate UPDATED 1|'999'||
2009-03-25 11:27:13|| logindate UPDATED 1|'TEST'||

loop counter: |5759971|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:15|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 1|
2009-03-25 11:27:15|OLD TRUNK SHORTS CLEARED: 1 |'','TEST'||
2009-03-25 11:27:15|TEST 94.136.44.232: agents: 1 dial_level: 1|
2009-03-25 11:27:15|TEST 94.136.44.232: Calls to place: 0 (1 - 1) 1 |
2009-03-25 11:27:15|CAMPAIGN DIFFERENTIAL: 0.25 0.25 (0.25 - 0)|
2009-03-25 11:27:15|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2009-03-25 11:27:15|TEST 94.136.44.232: CALLING|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:15|| lagged call vac agent DELETED 0E0|2009-03-25 11:25:15||
2009-03-25 11:27:15|| logindate UPDATED 1|'TEST'||

loop counter: |5759970|
2009-03-25 11:27:15|| lagged call vac agent DELETED 0E0|2009-03-25 11:17:15|LIVE||
2009-03-25 11:27:15|| updating server parameters 96|8365|0.00|default||
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
checking to see if listener is dead |1|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:18|LIVE AGENTS LOGGED IN: 1 ACTIVE CALLS: 1|
2009-03-25 11:27:18|OLD TRUNK SHORTS CLEARED: 1 |'','TEST'||
2009-03-25 11:27:18|TEST 94.136.44.232: agents: 1 dial_level: 1|
2009-03-25 11:27:18|TEST 94.136.44.232: Calls to place: 0 (1 - 1) 1 |
2009-03-25 11:27:18|CAMPAIGN DIFFERENTIAL: 0.3 0.3 (0.3 - 0)|
2009-03-25 11:27:18|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2009-03-25 11:27:18|TEST 94.136.44.232: CALLING|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:18|| lagged call vac agent DELETED 0E0|2009-03-25 11:25:18||
2009-03-25 11:27:18|| logindate UPDATED 1|'TEST'||

loop counter: |5759969|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:20|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 1|
2009-03-25 11:27:20|OLD TRUNK SHORTS CLEARED: 2 |''||
2009-03-25 11:27:20| : agents: dial_level: 0|
2009-03-25 11:27:20| : Calls to place: 0 (0 - 0) 1 |
2009-03-25 11:27:20|CAMPAIGN DIFFERENTIAL: 0.3 0.3 (0.3 - 0)|
2009-03-25 11:27:20|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2009-03-25 11:27:20| : CALLING|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:20|| lagged call vac agent DELETED 0E0|2009-03-25 11:25:20||

loop counter: |5759968|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:23|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 1|
2009-03-25 11:27:23|OLD TRUNK SHORTS CLEARED: 2 |''||
2009-03-25 11:27:23| : agents: dial_level: 0|
2009-03-25 11:27:23| : Calls to place: 0 (0 - 0) 1 |
2009-03-25 11:27:23|CAMPAIGN DIFFERENTIAL: 0.3 0.3 (0.3 - 0)|
2009-03-25 11:27:23|LOCAL TRUNK SHORTAGE: 0|0 (1 - 96)|
2009-03-25 11:27:23| : CALLING|
TIME DEBUG: 0.00|0.00|0| GMT: 11:27
2009-03-25 11:27:23|| dead call vac deleted|11438|4206220|V0325112713004206220|1237980442|1|||
2009-03-25 11:27:23|| dead NA call added to log 1237980433.1562901|4206220|01236432020|SENT|NA|1||
2009-03-25 11:27:23|| dead call vac lead marked NA|4206220|01236432020|SENT||
|UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='V0325112713004206220';|
|0E0|
2009-03-25 11:27:23|| dead call vla agent PAUSED 0E0|4206220|01236432020|SENT||
2009-03-25 11:27:23|| lagged call vac agent DELETED 0E0|2009-03-25 11:25:23||

by **mflorell** » Wed Mar 25, 2009 8:13 am

That looks normal, the call is placed and then cleared in a few seconds. Not sure what the problems could be.

by **Maulik** » Wed Mar 25, 2009 8:37 am

After call hung up. It is showing LIVE AGENTS LOGGED IN: 0. Do you think this can be the issue?

by **mflorell** » Wed Mar 25, 2009 9:04 am

Does your agent pause after the call, or sit on the Dispo screen after the call?

by **Maulik** » Thu Mar 26, 2009 4:07 am

Agent goes in to Pause mode automatically. It is now showing on screen. But from database I have found that.

by **mflorell** » Thu Mar 26, 2009 6:29 am

What is your diela method and auto dial level?

by **Maulik** » Fri Mar 27, 2009 1:22 am

Auto dial level: 1 We have also tried with 2,3,4
Method: Ratio

by **mflorell** » Fri Mar 27, 2009 6:34 am

I would recommend upgrading to 2.0.5rc3 to see if that fixes your problem. Even if it does not, there are more logging options built in to it that may help.

by **cristian** » Tue Mar 31, 2009 5:52 am

Try manual dial mode and post CLI output. Ensure you connect to asterisk with screen -r

by **arunkoods** » Wed Jun 24, 2009 5:04 pm

HI ,
ia m also facing same issue can please post if you got it solved.
K.Arun

by **williamconley** » Thu Jun 25, 2009 6:36 pm

what is your dial timeout set at? and how does this correlate to the amount of time it takes to make another call (even though the call ends before that timeout)?

by **joylovebasu** » Wed Jul 01, 2009 6:40 pm

Even I am facing the same problem.

Too much of time delay between 2 calls.

Dial Timeout is 26 secs.

by **williamconley** » Fri Jul 17, 2009 11:24 pm

ok, dial timeout is set at 26 seconds ... how long is it between calls? "too long" is somewhat subjective.

by **joylovebasu** » Sat Jul 18, 2009 1:43 am

Go for Vicibox.

Most stable version of Vicidial "TILL DATE"

by **williamconley** » Sat Jul 18, 2009 8:12 am

Hey! Can I argue with that? I have a custom install on Gentoo 64 that is very powerful and rock solid.

Ok, fine, be like that: Vicibox is without question the simplest stable install imaginable.

by **ykhan** » Mon Jul 20, 2009 9:35 am

I would recommend upgrading to 2.0.5rc3 to see if that fixes your problem.

Hi MAtt, where can we get the files for rc3? I checked the page on SourceForge but no luck.

by **mflorell** » Mon Jul 20, 2009 9:37 am

That's a pretty old comment, you should be looking for 2.0.5.1rc1 at this time.

vicidial.org

Too much delay between 2 calls

Too much delay between 2 calls

same issue

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