Calls not passing through Agent

[prabhakar_asterisk]

Hi Everyone,

Calls started not passing through to my agents after I upgraded my dialer from 2.0.4 to 2.0.5. There are calls waiting and in agent page I could see calls in queue but not passing dialer. I reverted back to 2.0.4 but I still have this issue. I restored all agi files of 2.0.4 but of no use.

Any help/guidance would be invaluable.

Thanks,
Prabhakar

[mflorell]

Did you upgrade your database schema and your dialplan when you did the upgrade?

Did you read every point in the UPGRADE document?

[prabhakar_asterisk]

Hi Matt,

Thanks for your reply. After using the sample configuration dialplan of 2.0.5 I could make it work. The problem was I was using older dialplan.

Thanks,
Prabhakar