Internal Closer funication do not work
Posted: Wed Oct 25, 2006 6:53 amhello
i setup 2 campaigns one is for outbound and another is for inbound
when i want to Internal Closer the call to inbound group. it failed just ask customer wait some time and CLI give that
-- Called PortaSIP/919314420438
2006-10-25 17:19:14|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.100' and campaign_id = 'CL_CAMP01_L' and call_time < "2006-10-25 17:19:14" and lead_id != '797';|
2006-10-25 17:19:14|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_CAMP01_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='797',uniqueid='1161776929.9', channel='SIP/PortaSIP-09526638', callerid='J1025171914000000797' where status IN('CLOSER','READY') and server_ip='192.168.1.100' and campaign_id LIKE "%CLOSER%" and closer_campaigns LIKE "% CL_CAMP01_L %" and last_update_time > '19700101052955' order by last_call_finish limit 1;|
2006-10-25 17:19:14|agi-VDADcloser.agi|NNNNN No available agent found
2006-10-25 17:19:14|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.100' and campaign_id = 'CL_CAMP01_L' and call_time < "2006-10-25 17:19:14" and lead_id != '797';|
2006-10-25 17:19:14|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_CAMP01_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='797',uniqueid='1161776929.9', channel='SIP/PortaSIP-09526638', callerid='J1025171914000000797' where status IN('CLOSER','READY') and server_ip='192.168.1.100' and campaign_id LIKE "%CLOSER%" and closer_campaigns LIKE "% CL_CAMP01_L %" and last_update_time > '19700101052955' order by last_call_finish limit 1;|
but i have 2 agetn registed to system and all is avabile ...
thanks for any suggestion !!!
i setup 2 campaigns one is for outbound and another is for inbound
when i want to Internal Closer the call to inbound group. it failed just ask customer wait some time and CLI give that
-- Called PortaSIP/919314420438
2006-10-25 17:19:14|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.100' and campaign_id = 'CL_CAMP01_L' and call_time < "2006-10-25 17:19:14" and lead_id != '797';|
2006-10-25 17:19:14|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_CAMP01_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='797',uniqueid='1161776929.9', channel='SIP/PortaSIP-09526638', callerid='J1025171914000000797' where status IN('CLOSER','READY') and server_ip='192.168.1.100' and campaign_id LIKE "%CLOSER%" and closer_campaigns LIKE "% CL_CAMP01_L %" and last_update_time > '19700101052955' order by last_call_finish limit 1;|
2006-10-25 17:19:14|agi-VDADcloser.agi|NNNNN No available agent found
2006-10-25 17:19:14|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.1.100' and campaign_id = 'CL_CAMP01_L' and call_time < "2006-10-25 17:19:14" and lead_id != '797';|
2006-10-25 17:19:14|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_CAMP01_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='797',uniqueid='1161776929.9', channel='SIP/PortaSIP-09526638', callerid='J1025171914000000797' where status IN('CLOSER','READY') and server_ip='192.168.1.100' and campaign_id LIKE "%CLOSER%" and closer_campaigns LIKE "% CL_CAMP01_L %" and last_update_time > '19700101052955' order by last_call_finish limit 1;|
but i have 2 agetn registed to system and all is avabile ...
thanks for any suggestion !!!