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Inbound agent phone ringing
Posted:
Wed May 27, 2009 10:16 pmby luuha
I have Inbound agent using ATA with analog phone.
Agent want to hangup the phone when finished inbound call.
When the next call come, the phone not ringing.
How could I make the agent call ringing when has incoming call?
Thanks
Luu
Posted:
Thu May 28, 2009 9:22 amby mflorell
Are you using ViciDial?
Are you using the Remote Agents feature?
Posted:
Thu May 28, 2009 11:30 amby luuha
hi mflorell,
I'm using Vicidial 2.0.4 with local agent.
My agent want to use the analog phone with ATA box.
They need the phone ring when the call come instead of the beep sound in agent web client.
In near future they also want to use Remote Agent.
Luu
Posted:
Thu May 28, 2009 6:27 pmby mflorell
ViciDial non-Remote Agents have to stay on the phone and have the calls delivered to them, their phone will not ring for every call, it just doesn't work this way.
Posted:
Fri May 29, 2009 8:29 amby luuha
Thank mflorell,
I have created a remote agent, then it worked as i need.
Thanks again for your help.