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vicidial not ringing
Posted:
Sun Oct 29, 2006 7:33 pm
by Dion
Hi
Installed vicidial following SCRATCH-INSTALL over the weekend. everything works i think but i dont think its ringing. I can see in the real time view that calls are being placed but its more than half hour no one recieved calls.
I am using ration = 3lines per agent.
Whats the solution?
cheers
Posted:
Mon Oct 30, 2006 4:03 am
by Dion
Does the vicidial_hopper record and the hopper leads in the vicidial/admin.ph should be the same?
becoz when I check the record in mysql (by placing select * from vicidial_hopper; ) its not same as shown on the vicidial/admin web page (where it says click to see what leads are in the hopper). Is this normal.
I am just trying to see whats wrong
this is web page:
ICIDIAL: Live Current Hopper List 2006-10-30 20:55:13
---------- TOTALS
Total leads in hopper right now: 10
---------- LEADS IN HOPPER
+------+-----------+------------+-------+--------+-------+--------+
| | LEAD_ID | PHONE NUM | STATE | STATUS | COUNT | GMT |
+------+-----------+------------+-------+--------+-------+--------+
| 0 | 9559 | 298630360 | NS | NEW | 0 | 11.00 |
| 1 | 9560 | 296369826 | NS | NEW | 0 | 11.00 |
| 2 | 9561 | 298632677 | NS | NEW | 0 | 11.00 |
| 3 | 9562 | 298632489 | NS | NEW | 0 | 11.00 |
| 4 | 9563 | 297690950 | NS | NEW | 0 | 11.00 |
| 5 | 9564 | 296368568 | NS | NEW | 0 | 11.00 |
| 6 | 9565 | 296314270 | NS | NEW | 0 | 11.00 |
| 7 | 9566 | 298964575 | NS | NEW | 0 | 11.00 |
| 8 | 9567 | 296369657 | NS | NEW | 0 | 11.00 |
| 9 | 9568 | 296314286 | NS | NEW | 0 | 11.00 |
+------+-----------+------------+-------+--------+-------+--------+
| hopper_id | lead_id | campaign_id | status | user | list_id | gmt_offset_now | state |
+-----------+---------+-------------+--------+------+---------+----------------+-------+
| 1810 | 9568 | 002 | READY | | 2 | 11.00 | NS |
| 1809 | 9567 | 002 | READY | | 2 | 11.00 | NS |
| 1808 | 9566 | 002 | READY | | 2 | 11.00 | NS |
| 1807 | 9565 | 002 | READY | | 2 | 11.00 | NS |
| 1806 | 9564 | 002 | READY | | 2 | 11.00 | NS |
| 1805 | 9563 | 002 | READY | | 2 | 11.00 | NS |
| 1804 | 9562 | 002 | READY | | 2 | 11.00 | NS |
| 1803 | 9561 | 002 | READY | | 2 | 11.00 | NS |
| 1801 | 9559 | 002 | READY | | 2 | 11.00 | NS |
| 1802 | 9560 | 002 | READY | | 2 | 11.00 | NS |
+-----------+---------+-------------+--------+------+---------+----------------+-------+
Posted:
Mon Oct 30, 2006 12:58 pm
by Op3r
are you using voip or what?
check your asterisk cli and see if the calls are connecting.
Posted:
Mon Oct 30, 2006 5:33 pm
by Dion
ct 31 10:30:51 NOTICE[8802]: channel.c:2445 __ast_request_and_dial: Unable to request channel Local/961296364854@default
yes I do VOIP calls and this above is the message I am getting when using vicidial to dial.
Posted:
Mon Oct 30, 2006 6:56 pm
by Dion
now i fixed few things but still I dont get calls:
can anyone figure out whats wrong?
Thanks in advance
NODEBUG-----3-----CHANUNAVAIL----------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
Oct 31 11:54:17 WARNING[7357]: chan_iax2.c:7075 socket_read: Call rejected by 150.101.183.34: No such context/extension
-- Hungup 'IAX2/oxe-16'
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing Hangup("Local/9610296361869@default-050d,2", "") in new stack
== Spawn extension (default, 9610296361869, 2) exited non-zero on 'Local/9610296361869@default-050d,2'
-- Executing DeadAGI("Local/9610296361869@default-050d,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/9610296361869@default-050d,2", "VD_hangup.agi|PRI-----NODEBUG-----3-----CHANUNAVAIL----------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin
Posted:
Mon Oct 30, 2006 7:42 pm
by Op3r
try making a manual call first.
then check your context both on iax.conf and extensions.conf
Posted:
Mon Oct 30, 2006 8:21 pm
by Dion
Sont dont worry I figured it out:
extensions was restricted so I fixed it.
Vicidial works fine now. well I have run it for a week on predictive dialing to see hows it. It works really good though.
Thanks to Matt Florell who created this damn good things for us (callers
)
Posted:
Wed Nov 01, 2006 1:31 pm
by pchandhu
Dear dion
i am facing a problem wih autodial i think i made a mistake in conf files
so dat i can check from urs
can u please post ur extensions.conf, iax.conf,voicemail.conf and meetme.conf.