vicidial.org

hi i have setup inbound call on my vicidial, its working fine-using the agent web interface, but problem is- client wants to remove the played songs and recordings---when all agents are on call and client are on waiting . so call will be directly forwarded to agent--if not clients will be drop.

i got this on my extensions.conf

exten => _13476253351,1,Answer()
exten => _13476253351,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----AGENTDIRECT-----13476253351-----Closer-----park----------999-----1)
exten => _13476253351,n,Hangup()


-how do i remove the recordings on the inbound call.

I'm not exactly sure what you are looking to do here, could you please explain in more detail?

mflorell , ok basically i have an inbound setup now with my vicidial--->and part of it when the client dial the DID number--->calls are routed to agents, but when all agents are occupied clients are hold on queue with voice recording playing-including background music,
question is, can i remove that hold on recorded voice and background music..?
how do i do that...
thats all

The generic hold announcement is optional, just disable it in the in-group by setting the on-hold announcement filename to "silence".

As for the music on hold, you would have to create a silence one with for instance a single one minute silence file in it then use that in the music-on-hold context field.

mflorell thanks, if its ok if i may add up-----> i have used DID number which can be used for 8 channels, but why its only getting 3 extensions able to reach a call form inbound/client, the other extensions 4, 5 and 6 are not getting the call, on the 4th customer caller they get message to hold while since the agents are all busy.

what could it be..?

I'm not really sure what you are talking about. Are there 8 agents logged in and ready?

yes i have 8 agents ready and they are for inbound, and i purchase a DID number open for 8 channels, problem is when on operation--i got only 3 active channels, when the calls exceed 3, like the 4th call---they are played that are on hold all agents are busy. so means that agent 4 and up are not getting calls.

Whys is that but my DID number is oprn for 8 channels, are there i need to add up on my configuration..?

Thanks for the help.

So in the realtime screen you see 8 agents READY to take calls and after 3 of them get calls no more calls go to agents?

yes thats happening, they are on realtime monitor but only 3 agents receive calls, agent 4 and up are on dead air. and on the side of th coient calling they are getting a message that all agents are busy attending please wait, thats the 4th call, which is on queue.

Post the results of this MySQL query when that happens:

SELECT * FROM vicidial_live_agents;

ok you mean on the actual call when the 3 agents are on call and the 4th call is on queue, waiting for vacant agent....?