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DTMF problems
Posted:
Wed Jul 22, 2009 4:52 pmby Logans
I have a campaign in vicidial configured and all is running well except the dial 1 option is not working. The calls go out fine, DTMF is running for agents dialing out, callers hear the campaign message telling them to press 1 to reach an agent, but they are unable to press 1 to reach an agent. I am thinking it is something simple like a setting for the dtmf but have been unable to locate anything regarding this. Can anyone help?
Posted:
Wed Jul 22, 2009 6:33 pmby mflorell
admin.php version and build?
what kind of trunks are you using?
more info
Posted:
Wed Jul 22, 2009 7:08 pmby Logans
sip trunks
outbound calls with x-lite working fine and also manual calls by agents working fine
the person called when broadcasting hears the message fine just when pressing 1 it does nothing
we tested dtmf by calling somewhere that had ivr and dtmf tones seem to be working fine just not within vicidial
VERSION: 2.0.5-173
BUILD: 90320-0424
Posted:
Wed Jul 22, 2009 7:56 pmby mflorell
What do you have dtmfmode set to?
What codec are you using?
Posted:
Wed Jul 22, 2009 11:15 pmby Logans
I am using ULAW as the codec.
dtmfmode=inband
When we had dtmf set to rfc2833 no dtmf tones would work if we place calls outbound manually. Once we changed it to inband they worked. But, when broadcasting on either setting the connected callers cannot press 1 to get back to the agents after the voice message is played
Posted:
Thu Jul 23, 2009 5:34 amby mflorell
asterisk version?
re:
Posted:
Thu Jul 23, 2009 4:01 pmby Logans
it is the latest download of vicidial so whichever version of asterisk that it comes with
Re: re:
Posted:
Thu Jul 23, 2009 4:36 pmby okli
Logans wrote:it is the latest download of vicidial so whichever version of asterisk that it comes with
Vicidial itself does NOT include asterisk.
There are 2 all-in-one packages as CD images:
ViciBox
VicidialNow
Which one did you use?
Or even simpler- in Linux CLI when you type:
- Code: Select all
asterisk -r
to enter asterisk CLI the first few digits after "Asterisk" displayed are asterisk version.
- Code: Select all
show version
in Asterisk CLI also displays the version.
asterisk
Posted:
Thu Jul 23, 2009 5:06 pmby Logans
Asterisk 1.2.33
Posted:
Thu Jul 23, 2009 5:29 pmby mflorell
You might want to try 1.4.21.2. We have upgraded a few clients that were having DTMF issues under 1.2 to that version and it fixed those issues.
upgrade
Posted:
Thu Jul 23, 2009 7:22 pmby Logans
ok will try that thanks hope upgrading asterisk doesnt mess everything else up
Posted:
Thu Jul 23, 2009 7:24 pmby mflorell
There are a few things in the dialplan that need to change(like 8309) and you can find instructions at the bottom of the REQUIRED_APPS.txt document on installing 1.4.21.2.
still problems
Posted:
Fri Jul 24, 2009 2:02 pmby Logans
seems it is hearing the press 1 now but just hanging up the calls
we have the remote agent set to 8300 and have an inbound group direct queue setup
any more ideas would be appreciated
Posted:
Fri Jul 24, 2009 9:35 pmby mflorell
What is your campaign VDAD exten set to?
Asterisk CLI output and agiout logfile output of a call?