Blank Calls

[er.vmishra]

We are facing problem of Blank calls in our Inbound Process.Many a times agents voice is not reching at customer's end and vice verssa.
Sometimes call gets disconnected automatically during conversation.Is there any problem in configuration?

[williamconley]

Is there any problem in configuration?

Please read the stickies (the posts marked as sticky at the top of each category) and the MANUAL (available on EFLO.net). In there you will find that you need to post your hardware and software with versions and any Other Software you may have installed in your system.

Put this information in your signature and you will save yourself a lot of 'waiting' time while noone can really help you because they don't have this information.

Also, you may find that you answer your own question or find out where your answer may be (so you don't have to wait for an answer ...).

Then come back! We're happy to help.