Stop working monitor feature

[lmora]

Please consider the following version installed for my issue.
VERSION: 2.2.0-211
BUILD: 90808-0300

Somehow the Real-Time SIP: Listen stop working.
Usually I only had to click the listen link in the list of ops and started to monitor the call.

Now, nothing happens after I click it

Please tell me if you need me to show you any log file.

Thanks

[mflorell]

since you are using the newest version have you tried the new method of monitoring?

[lmora]

sorry, I don't know the procedure.
I was used to monitor through the real time screen and sometimes entering the session id into the softphone but I found easier using the real time screen.

could you point me to the new method?

thanks

[mflorell]

The new method uses the real-time screen, you go into it using the normal link, and then you open the configuration settings frame and you select MONITOR and enter in a phone_login below that, after submitting you will see MONITOR links beside each of the agents listings and when you click on it the system will place a call to that phones entry that goes to the agent's meetme session.

[lmora]

just wanted to tell you that it worked perfectly.


Thanks