CallBack Calendar - default disposition- vicidial issue

[abacus1]

Hi,

I have delete default dispositions, but now I have create them again. all are working fine, like Answer machine, Not interested etc but
I set one disposition as CallBK = Call Back. once I select this I'm unable to see the calendar.
Option to set callbacks is enable for Agent and for the Compaign.

Please help me.. thanks

[abacus1]

No one in forum can fix my issue. does noboday knows about it. ??

[scottgutman]

Is CallBK in all caps? try adding this to mysql

insert into vicidial_statuses (status, status_name, selectable, human_answered, category) values ('CALLBK','Call Back','Y','Y','UNDEFINED');

Also, please remember that this forum is volunteer work, so it may take a few days to get back to you with a quality answer.

[gerski]

Please buy Manager's Manual.. alll your question are answered there..

you need to enable Agent's only callbacks..

[abacus1]

Thanks a lot .

When I changed the CALLBK, it srart working.

Can you pls also advise on Time Sync. Issues also.

I got it sometimes. hwclock and date time is same. and I choose 24hrs dialing time in the compaing.

K@z