vicidial.org

i have installed
VERSION: 2.2.0-176
BUILD: 90322-1105
asterisk 1.2.30.2
the problem i am facing is that on the live AST_timeonVDADall.php page the drop percentage is showing up 100% all the time but in actual this is not the case.

DIALABLE LEADS: 9414 CALLS TODAY: 2650 AVG AGENTS: 12 DIAL METHOD: ADAPT_HARD_LIMIT
HOPPER LEVEL: 50 DROPPED / ANSWERED: 84 / 84 DL DIFF: 1.35 STATUSES: AA, DROP, NA, D1, NEW
LEADS IN HOPPER: 102 DROPPED PERCENT: 100% DIFF: 11.25% ORDER: DOWN COUNT

is there anything wrong i have done during installation ? any suggestion would be highly appreciated.

What kind of campaign are you doing?

Have you verified that all of your statuses are set properly as to whether they are human answered or not?

Its a normal telemarketing outbound campaign.

i have just set all the default statues to inactive and add some campaign specific statuses under campaign statuses. Is that the problem ?

Any suggestions ??

The stats shown in AST_timeonVDADall.php page are

CALLS TODAY: 17
DROPPED / ANSWERED: 2 / 2
DROPPED PERCENT: 100%

The stats shown in AST_VDADstats are

Total Calls placed from this Campaign: 17
Percent of DROP Calls taken out of Answers: 2 / 2 100%

CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| AGENT | 5 |
| QUEUETIMEOUT | 1 |
| ABANDON | 1 |
| NO ANSWER | 10 |
+----------------------+------------+
| TOTAL: | 17 |

The total number of Answered call by an agent are five but on the live monitoring page its shows only 2 answered calls.

What are the statuses of those 5 calls?

3 Answering Machines - A (Agent Disposed)
1 Busy - B(Agent Disposed)
1 No Answer - N (Agent Disposed)

Is Answering Machine set to a human answered =Y ?

Answering Machine set to a human answered = N under System Statuses.

i have just install the latest SVN version (VERSION: 2.2.0-215
BUILD: 90908-1207 ) and the stats shows

Total Calls placed from this Campaign: 46
Total Human Answered calls for this Campaign: 7
Percent of DROP Calls taken out of Answers: 3 / 7 42.86%

---------- AGENT STATS
+--------------------------+------------+------------+--------+
| AGENT | CALLS | TIME H:M:S |AVERAGE |
+--------------------------+------------+------------+--------+
| 1136 - John | 11 | 0:51 | 0:05 |

And what happens if you change answering machine to human-answered=Y?

Thanks Matt i go through from the explanation under the system statuses. If i set the Human Answer field to Y then the count of Answered calls on the monitoring page shows those statuses which are set for Human Answer is Y.

Thanks for the explanation and suggestion.