Dialing Straight from A Softphone & CID

[bmorrison]

Greetings,

We're running 2.0.5-174 here, and have been happy with it. We come away impressed with all the features and power available to use through vicidial.

However, our upstream provider has become more strict with the caller id passed to them from the dialer, which normally isn't a problem but some of our agents like to dial directly from their softphone instead of using the manual dial interface in vici (for customer support calls or quick calls to other offices). So, calls that used to go through when dialed directly from a softphone are now rejected.

This is what the sip trace shows when an agent tries to dial directly from their softphone (IP addresses are partially occluded):

Code: Select all

U 24.120.183.XXX:5060 -> 69.71.55.XXX:5060
INVITE sip:1702235XXXX@69.71.55.XXX SIP/2.0.
Via: SIP/2.0/UDP 24.120.183.XXX:5060;branch=z9hG4bK430163b1;rport.
From: "5004" <sip:cc5004@24.120.183.XXX>;tag=as22e07885.
To: <sip:17022353166@69.71.55.XXX>.
Contact: <sip:cc5004@24.120.183.XXX>.
Call-ID: 199f8a2f23f06d030b3711224429ff28@24.120.183.XXX.
CSeq: 102 INVITE.
User-Agent: Asterisk PBX.
Max-Forwards: 70.
Remote-Party-ID: "5004" <sip:cc5004@24.120.183.XXX>;privacy=off;screen=no.
Date: Mon, 14 Sep 2009 17:33:01 GMT.
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY.
Content-Type: application/sdp.
Content-Length: 218.

Any ideas on how to get asterisk to pass the correct (or heck, any) CID without breaking vici?

[okli]

...Any ideas on how to get asterisk to pass the correct (or heck, any) CID without breaking vici?

I'd put softphones in another context in extensions.conf. Rewrite callerID in that context only.
Don't touch Vicidial context.

[bmorrison]

I'll try that today, thanks!

[bmorrison]

Okay, so I created a custom context with the CID I wanted and then created a phone template to point to that new context. After a little trial-and-error everything worked like a charm.

Thanks!

[Op3r]

better yet do this

put this on the phone override

for example you set up your phone extension cc132

then put this on conf_override

username=cc132
secret=test
mailbox=132
context=default
type=friend
host=dynamic
callerid=2127773456

Enjoy

[bmorrison]

Yikes is that better? Should I dump the custom context and do that instead?