auto-dial campaign without live agents

[ambt]

I am going to be setting up a campaign for the purpose of calling customers who a balance on their account and if not paid will result in the customer having their services disconnected. The list of customer's telephones numbers will be exported daily from another system.

I would certainly welcome any advice or suggestions as to best set this up. Initially, I have the following questions.

Is there any way to automate importing the leads from the other system? I would like to not have to manually export from the other system, bring into Excel, format for Vicidial, save as a text file, load leads manually.

Is there any way to include variable information in the message file? For instance, the customer balance.

Should I try to do this during a time when the telemarketers are not working?

Which Play Message option do you really recommend?

[mflorell]

You can use the command-line lead loader to load leads from an FTP site automatically if you put an entry in the crontab.

If you buy some Cepstral licenses you should be able to use SVN trunk ViciDial to play a custom message with a balance for each customer when you call. We have several clients doing similar campaigns now.

[eliasferreyra]

This is a very good idea...
cepstral or lumenvox i think is good