vicidial.org

Hello!

we started outbound using vicidial since today.
i have to say it works really really nice!

but i've got a question:
in one campaign about 10 agents are logged in and it works fine with predictive dialing.

in one other campaign everytime only one agents is logged in.
the best solution for this campaign (i think) should be ratio dialing with 3 lines and Available Only Tally set to YES.
it works fine, agent gets free, vici dials on 3 lines.
but if the agents gets a call, the other 2 lines still alive.
it will be nice when vici cancels the open 2 calls...

is it an error in configuration or is it normal that vici waits until the dial timeout gets reached?

thanks for help!!

Once the calls are placed Vici won't "cancel" the call because the agent became unavailable.

You may create inbound group and set DROP action to IN_GROUP for that campaign. Have that agent log with blended enabled and instead of dropping those calls they will go into inbound queue listening to the preset music on hold until the agent becomes available. Meanwhile the agent will be notified on his screen that there are calls waiting for him.

Similar settings are described here:
http://www.vicidial.org/VICIDIALforum/v ... 5002#35002

thanks a lots, thats a very good idea.
i will do that!

but to cancel a call it's only possible if a custumer accepts the call.
calls which are placed cannot send to an inbound group or?