Does Closer Campaign use length of calls of vicidial_log?

[gerski]

Having some problem with user_stats.php. Agents who enters a Closer Campaign with Blended Outbound Calls doesnt show their length of CALLS in User_stats.php. Does it uses vicidial_log or the vicidial_closer_log?

Asterisk v2

[mflorell]

That's a bug, closer/inbound calls are stored in vicidial_closer_log.

A patch would be welcome in the tracker for this.

[gerski]

And should we have another user_stats_closer.php and change the SQL query into vicidial_closer_log?

Will that solve the problem? Where's the confguration of the Closer campaign?

Does even Outbound Calls (Auto Dial) are still stored in vicidial_closer_log?

[mflorell]

The user_stats page should display both.

vicidial_inbound_groups is where the settings for Closer campaign inbound calls are stored.

[gerski]

its the setting for Closer Inbound. But what about the LOGS? the length of call?

Calls that are Inbound calls or connects to an Inbound group put LOGS in vicidial_closer_log. Right? But for the outbound it should be at vicidial_log. But still it only shows "0" length of calls even though you talk with the client for more than 5 minutes.

[mflorell]

Please show an example of the vicidial_log table showing 0 seconds for outbound calls that were transferred to agents. This should not be happening.