Page 1 of 1
Does Closer Campaign use length of calls of vicidial_log?
Posted:
Thu Nov 09, 2006 10:34 amby gerski
Having some problem with user_stats.php. Agents who enters a Closer Campaign with Blended Outbound Calls doesnt show their length of CALLS in User_stats.php. Does it uses vicidial_log or the vicidial_closer_log?
Asterisk v2
Posted:
Thu Nov 09, 2006 3:08 pmby mflorell
That's a bug, closer/inbound calls are stored in vicidial_closer_log.
A patch would be welcome in the tracker for this.
Posted:
Thu Nov 09, 2006 4:48 pmby gerski
And should we have another user_stats_closer.php and change the SQL query into vicidial_closer_log?
Will that solve the problem? Where's the confguration of the Closer campaign?
Does even Outbound Calls (Auto Dial) are still stored in vicidial_closer_log?
Posted:
Thu Nov 09, 2006 8:44 pmby mflorell
The user_stats page should display both.
vicidial_inbound_groups is where the settings for Closer campaign inbound calls are stored.
Posted:
Fri Nov 10, 2006 1:35 pmby gerski
its the setting for Closer Inbound. But what about the LOGS? the length of call?
Calls that are Inbound calls or connects to an Inbound group put LOGS in vicidial_closer_log. Right? But for the outbound it should be at vicidial_log. But still it only shows "0" length of calls even though you talk with the client for more than 5 minutes.
Posted:
Fri Nov 10, 2006 4:05 pmby mflorell
Please show an example of the vicidial_log table showing 0 seconds for outbound calls that were transferred to agents. This should not be happening.