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Autodial is not Working !!!

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Autodial is not Working !!!

Postby core » Fri Nov 10, 2006 3:04 am

Hi,
We are using vicidial with asterisk version 1.2.12.1. We had already configured all, as per the SCRATCH_INSTALL.txt. Here, manual dial is working fine. Everything is working properly, that I need in that mode. But, if I set the Dialing mode > 0 from Admin section, i.e if autodialing mode is on, after logging in as an agent, the problem occured in that case. The problem is that, calling is working fine, that is the calls are comming to the lead phone numbers, but in that moment the agent screen is dead. That is in that time there is no response from the agent screen. But where there should come the Lead detail within the fields as well as there should come another channel for the lead end and etc. But nothing is happening over there in Auto dialing mode.

So, please help. Any help would be highly appriciated ...
core
 
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Postby mflorell » Fri Nov 10, 2006 6:41 am

astguiclient version?

What kind of trunks are you using?

Please post the output of "screen -r"

Please post some output from your agioutput file in /var/log/astguiclient/
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Autodial Problem Discussion

Postby core » Fri Nov 10, 2006 8:09 am

Thanks for your kind reply.

Here is the details:

1. Astguiclient Version : 2.0.1

2. Only SIP trunk is used.

3. Output of screen -r :

There are several suitable screens on:
27089.ASTVDremote (Detached)
26956.ASTsend (Detached)
27095.ASTupdate (Detached)
3362.ASTVDadapt (Detached)
23952.ASTVDauto (Detached)
26935.ASTlisten (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

4. Output from your agioutput file in /var/log/astguiclient/ :

2006-11-10 16:23:44|1|||
2006-11-10 16:23:44|2|||
2006-11-10 16:32:48|0|1|
Action: Originate
Exten: 8365
Context: from-internal
Channel: Local/9919339219978@from-internal
Priority: 1
Callerid: "V1110163248000000154" <123456789>
Timeout: 60000

|
2006-11-10 16:32:48|1|||
2006-11-10 16:32:48|2|||
2006-11-10 16:34:52|0|1|
Action: Originate
Exten: 8365
Context: from-internal
Channel: Local/9919339219978@from-internal
Priority: 1
Callerid: "V1110163451000000155" <123456789>
Timeout: 60000

|
2006-11-10 16:34:52|1|||
2006-11-10 16:34:52|2|||
2006-11-10 16:36:55|0|1|
Action: Originate
Exten: 8365
Context: from-internal
Channel: Local/9919339219978@from-internal
Priority: 1
Callerid: "V1110163654000000156" <123456789>
Timeout: 60000

|
2006-11-10 16:36:55|1|||
2006-11-10 16:36:55|2|||
2006-11-10 16:38:58|0|1|
Action: Originate
Exten: 8365
Context: from-internal
Channel: Local/9919339219978@from-internal
Priority: 1
Callerid: "V1110163858000000157" <123456789>
Timeout: 60000

|
2006-11-10 16:38:58|1|||
2006-11-10 16:38:58|2|||
2006-11-10 16:39:35|0|1|
Action: Hangup
Channel: SIP/812-085c5ff8

|
2006-11-10 16:39:35|1||Response: Success
Message: Channel Hungup

|
2006-11-10 16:39:35|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 16:40:15|0|1|
Action: Originate
Channel: SIP/812
Context: from-internal
Exten: 8600051
Priority: 1
Callerid: S0611101640158600051

|
2006-11-10 16:40:15|1||Response: Success
Message: Originate successfully queued

|
2006-11-10 16:40:15|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 16:41:04|0|1|
Action: Originate
Exten: 8365
Context: from-internal
Channel: Local/9919339219978@from-internal
Priority: 1
Callerid: "V1110164103000000158" <123456789>
Timeout: 60000

|
2006-11-10 16:41:04|1|||
2006-11-10 16:41:04|2|||
2006-11-10 17:48:36|0|1|
Action: Hangup
Channel: SIP/812-085c5f18

|
2006-11-10 17:48:38|0|1|
Action: Originate
Channel: SIP/812
Context: from-internal
Exten: 8600051
Priority: 1
Callerid: S0611101748388600051

|
2006-11-10 17:48:36|1||Response: Success
Message: Channel Hungup

|
2006-11-10 17:48:36|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:48:38|1||Response: Success
Message: Originate successfully queued

|
2006-11-10 17:48:38|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:49:21|0|1|
Action: Originate
Exten: 9919339219978
Context: from-internal
Channel: Local/8600051@from-internal/n
Priority: 1
Callerid: "M1110174920000000158" <123456789>
Timeout: 60000

|
2006-11-10 17:49:21|1||Response: Success
Message: Originate successfully queued

|
2006-11-10 17:49:21|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:50:04|0|1|
Action: Originate
Channel: local/8500998@default
Context: from-internal
Exten: 78600051
Priority: 1
Callerid: 812

|
2006-11-10 17:50:04|1||Response: Error
Message: Originate failed

|
2006-11-10 17:50:04|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:50:18|0|1|
Action: Hangup
Channel: Local/8600051@from-internal-5753,2

|
2006-11-10 17:50:18|1||Response: Success
Message: Channel Hungup

|
2006-11-10 17:50:18|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:55:55|0|1|
Action: Originate
Exten: 9919339219978
Context: from-internal
Channel: Local/8600051@from-internal/n
Priority: 1
Callerid: "M1110175555000000159" <123456789>
Timeout: 60000

|
2006-11-10 17:55:55|1||Response: Success
Message: Originate successfully queued

|
2006-11-10 17:55:55|2||Response: Goodbye
Message: Thanks for all the fish.

|
2006-11-10 17:56:07|0|1|
Action: Hangup
Channel: Local/8600051@from-internal-4e92,2

|
2006-11-10 17:56:07|1||Response: Success
Message: Channel Hungup

|
2006-11-10 17:56:07|2||Response: Goodbye
Message: Thanks for all the fish.

|

Thanks.
core
 
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Postby mflorell » Fri Nov 10, 2006 10:49 am

That's not the agiout.2006-XX-XX file. Please post agiout file contents.
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Postby core » Sat Nov 11, 2006 1:20 am

Thanks for your reply.
Sorry for the wrong file output.
Following is the actual output of agiout.2006-XX-XX that you want :

2006-11-11 11:40:57|call_log.agi|Perl Environment Dump:
2006-11-11 11:40:57|call_log.agi|0|8365
2006-11-11 11:40:57|call_log.agi|AGI Environment Dump:
2006-11-11 11:40:57|call_log.agi| -- accountcode =
2006-11-11 11:40:57|call_log.agi| -- callerid = Corelynx
2006-11-11 11:40:57|call_log.agi| -- calleridname = V1111114032000000163
2006-11-11 11:40:57|call_log.agi| -- callingani2 = 0
2006-11-11 11:40:57|call_log.agi| -- callingpres = 0
2006-11-11 11:40:57|call_log.agi| -- callingtns = 0
2006-11-11 11:40:57|call_log.agi| -- callington = 0
2006-11-11 11:40:57|call_log.agi| -- channel = Local/9919339219978@from-internal-ccd2,1
2006-11-11 11:40:57|call_log.agi| -- context = from-internal
2006-11-11 11:40:57|call_log.agi| -- dnid = unknown
2006-11-11 11:40:57|call_log.agi| -- enhanced = 0.0
2006-11-11 11:40:57|call_log.agi| -- extension = 8365
2006-11-11 11:40:57|call_log.agi| -- language = en
2006-11-11 11:40:57|call_log.agi| -- priority = 1
2006-11-11 11:40:57|call_log.agi| -- rdnis = unknown
2006-11-11 11:40:57|call_log.agi| -- request = call_log.agi
2006-11-11 11:40:57|call_log.agi| -- type = Local
2006-11-11 11:40:57|call_log.agi| -- uniqueid = 1163225433.5
2006-11-11 11:40:57|call_log.agi|AGI Variables: |1163225433.5|Local/9919339219978@from-internal-ccd2,1|8365|Local|V1111114032000000163|
2006-11-11 11:40:57|call_log.agi|+++++ CALL LOG START : 2006-11-11 11:40:57
2006-11-11 11:40:57|call_log.agi||INSERT INTO call_log (uniqueid,channel,channel_group,type,server_ip,extension,number_dialed,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,caller_code) values('1163225433.5','Local/9919339219978@from-internal-ccd2,1','','Local','203.200.180.222','8365','','2006-11-11 11:40:57','1163225457','','','','','V1111114032000000163')|
2006-11-11 11:40:57|agi-VDADtransfer.agi|Perl Environment Dump:
2006-11-11 11:40:57|agi-VDADtransfer.agi|0|8365
2006-11-11 11:40:57|agi-VDADtransfer.agi|callerID changed: V1111114032000000163
2006-11-11 11:40:57|agi-VDADtransfer.agi|AGI Environment Dump:
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- accountcode =
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callerid = Corelynx
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- calleridname = V1111114032000000163
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingani2 = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingpres = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingtns = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callington = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- channel = Local/9919339219978@from-internal-ccd2,1
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- context = from-internal
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- dnid = unknown
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- enhanced = 0.0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- extension = 8365
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- language = en
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- priority = 2
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- rdnis = unknown
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- type = Local
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- uniqueid = 1163225433.5
2006-11-11 11:40:57|agi-VDADtransfer.agi|AGI Variables: |1163225433.5|Local/9919339219978@from-internal-ccd2,1|8365|Local|V1111114032000000163|V1111114032000000163|2|
2006-11-11 11:40:57|agi-VDADtransfer.agi|+++++ VDAD START : |163|2006-11-11 11:40:57|1.2.12.1|2|
2006-11-11 11:40:57|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
2006-11-11 11:40:57|agi-VDADtransfer.agi|Perl Environment Dump:
2006-11-11 11:40:57|agi-VDADtransfer.agi|0|8365
2006-11-11 11:40:57|agi-VDADtransfer.agi|callerID changed: V1111114032000000163
2006-11-11 11:40:57|agi-VDADtransfer.agi|AGI Environment Dump:
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- accountcode =
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callerid = unknown
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- calleridname = V1111114032000000163
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingani2 = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingpres = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callingtns = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- callington = 0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- channel = Local/9919339219978@from-internal-ccd2,1
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- context = from-internal
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- dnid = unknown
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- enhanced = 0.0
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- extension = 8365
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- language = en
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- priority = 3
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- rdnis = unknown
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- type = Local
2006-11-11 11:40:57|agi-VDADtransfer.agi| -- uniqueid = 1163225433.5
2006-11-11 11:40:57|agi-VDADtransfer.agi|AGI Variables: |1163225433.5|Local/9919339219978@from-internal-ccd2,1|8365|Local|V1111114032000000163|V1111114032000000163|3|
2006-11-11 11:40:57|agi-VDADtransfer.agi|+++++ VDAD START : |163|2006-11-11 11:40:57|1.2.12.1|3|
2006-11-11 11:40:57|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 3
2006-11-11 11:40:58|agi-VDADtransfer.agi|Perl Environment Dump:
2006-11-11 11:40:58|agi-VDADtransfer.agi|0|8365
2006-11-11 11:40:58|agi-VDADtransfer.agi|callerID changed: V1111114032000000163
2006-11-11 11:40:58|agi-VDADtransfer.agi|AGI Environment Dump:
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- accountcode =
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- callerid = unknown
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- calleridname = V1111114032000000163
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- callingani2 = 0
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- callingpres = 0
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- callingtns = 0
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- callington = 0
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- channel = Local/9919339219978@from-internal-ccd2,1
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- context = from-internal
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- dnid = unknown
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- enhanced = 0.0
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- extension = 8365
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- language = en
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- priority = 4
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- rdnis = unknown
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- type = Local
2006-11-11 11:40:58|agi-VDADtransfer.agi| -- uniqueid = 1163225433.5
2006-11-11 11:40:58|agi-VDADtransfer.agi|AGI Variables: |1163225433.5|Local/9919339219978@from-internal-ccd2,1|8365|Local|V1111114032000000163|V1111114032000000163|4|
2006-11-11 11:40:58|agi-VDADtransfer.agi|+++++ VDAD START : |163|2006-11-11 11:40:58|1.2.12.1|4|
2006-11-11 11:40:58|agi-VDADtransfer.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 4

Please help.
Thanks.
core
 
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Joined: Tue Oct 24, 2006 7:01 am
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Postby mflorell » Sun Nov 12, 2006 8:59 am

You should try the most recent snapshot release which has some new options for dealing with non-resolving SIP/IAX trunks.

http://sourceforge.net/project/showfile ... _id=460527

take a look at the bottom of this file for more info:
docs/conf_examples/extensions.conf.sample
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Autodial Problem

Postby core » Thu Nov 16, 2006 8:06 am

Thanks for your reply.

I had already downloaded the most recent snapshot release that you said. But still not working.

One thing I guess, I think the problem is comming from "agi-VDADtransfer.agi" file from agi-bin. I said befor that I'm using SIP trunk. But I think I'm getting the problem from $AGI->channel_status("$channel"). I had already re-installed the asterisk-perl module from the tar file. I guess "channel_status" function is not working properly for SIP.
But I'm not sure. Is it ?
Please help me... what should I do now ?
Please give your kind suggestions ...

Thanks.
core
 
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Postby mflorell » Thu Nov 16, 2006 9:14 am

Lots of other people are using this setup with SIP trunks with no issues so I don't think that's the problem.

Are you using sip_silence Playback before your transfer AGI scripts?
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